海外旅行保険の保険金請求手続き

日本でお申し込みいただいた海外旅行保険のご案内です。インドネシアでお申し込みいただいた海外旅行傷害保険のご請求については、「その他の保険」をご参照ください。

請求の流れ

  • 別ページにある必要書類を揃える

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  • インドネシアご滞在中に請求される場合は東京海上インドネシア、ご帰国後日本で請求される場合は東京海上日動へ原本を郵送する

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  • ご指定銀行口座へお支払い

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治療費請求に必要な書類

When To Report

About an accident

Always report an accident even if it doesn’t give rise to a claim.

  1. Call our Auto Claim Contact Centre 14006 to report it not more than 3x24 hours from the date of the incident. Please quote your name and  policy number
  2. Complete the form and submit the following documents for your claim to be processed as soon as possible:
    • A photocopy of your vehicle registration, driving license and insurance policy
    • Report to Police Letters regarding the accident, theft or vandalism.
  3. Keep the evidence and show it to the appointed Loss Adjuster (loss assessors) to expedite the claim investigation process.
  4. Submit the quotation for repair or replacement, subject to our approval.

Why make a report?

If you fail to make a report, you may

  • Lose all your claim benefits/rights you are entitled to  
  • Ignore your responsibility to yourself and other involved parties

How to make a report

Why choose our workshops?

With our workshops, you can rest assured of:

  1. 24-hour towing service for accident-related assistance*
  2. Strategic and conveniently accessible locations
  3. 6-month warranty for labour and spare parts
  4. Assistance with claims for  your property losses against the other party (if the other party is liable for the accident)
*Terms and conditions apply

Filing a Report

  • A photocopy of <br>vehicle registration

    A photocopy of
    vehicle registration

  • Driver’s license

    Driver’s license

  • Insurance policy

    Insurance policy

  • Report to Police Letters <br>regarding the accident, theft <br>or vandalism.

    Report to Police Letters
    regarding the accident, theft
    or vandalism.

Reporting an accident in Indonesia

1

Make a report at the nearest Police Station in Indonesia

2

Contact our Auto Claim Contact Centre 14006 Find a Workshop if you need a tow truck 

3

File your report  with us