Responsibilities :

  • Continuously attend to inbound and outbound calls routed to Call Centre as per agreed service level and maintain a high competitive standard of Customer Service expectations.
  • Ensure that all requests and enquiries are attended prudently and in accordance to all regulatory and corporate requirements.
  • Ensure consistent service delivery in call handling.
  • Support inter department in identify and resolve service gaps for process improvement.
  • Maintain proper tracking of feedback and complaint logged through Call Centre and escalade to Complaint Handling Unit.
  • Undertake projects allocated by Management.

 

Requirements :

  • A recognized Degree in Business or any other equivalent qualification.
  • At least 2 year(s) of working experiences in the related field is required for this position.
  • Must be customer focus with excellent problem solving skills.
  • Possess a positive attitude and self-motivated.

Position Details

Posted

June 20, 2016

Department

Customer Service

Company

Life Insurance

Location

Menara Tokio Marine Life, 189 Jalan Tun Razak

How to Apply

Please submit a detailed resume, stating your expected and current salary and notice period required.

Write to us

Write to us

Human Resource Department 
12th Floor, Menara Tokio Marine Life
189 Jalan Tun Razak
50450 Kuala Lumpur
 

Email us

Email us

Human Resource Department 
recruit@tokiomarinelife.com.my