• Work with Head of Department (HOD) to develop a high performance team in delivering excellent customer experience for personal lines (PA) from policy processing to claims assessment and processing.
  • Assist to review and identify both functions and processes for improvement to maximize efficiency of available resources, subject to compliance with approved governance framework.
  • Review existing policies / procedures and processes of personal lines business and prioritize areas to make them more customer-focused.
  • Custodian of operation manuals ensuring that they are well documented complete with process workflows and relevant system user guides are up-to-date and informative.
  • Participate in build, enhance and improve applications, systems and processes to facilitate the growth of personal lines business and add value to customer experiences.
  • Ensure that the established processes, guidelines, controls and policies are complied with by the team.
  • Work with Model Office to drive improvement in processes in achieving excellent customer service experience.
  • Work with head of department (HOD) to establish and build a strong team with high morale and standard of professionalism to accomplish best practices to meet desired service level agreement (SLA) and turnaround time (TAT).
  • Drive a knowledge base culture within the team.


  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least ten (10) years of working experience in insurance or financial industry is required for this position.
  • Experience in leading and managing a team in operations is an added advantage.
  • Progress in AMII/ ACII/DMII or equivalent insurance qualifications is an added advantage.
  • Certification in Project Management and business process improvement are added advantages.
  • Product Knowledge of Personal Lines (PA).
  • Excellent Relationship management.
  • Strong analytical skills and business acumen.
  • Good working knowledge of Microsoft Office Applications (Word, Excel, Power Point and Visio).
  • Knowledge in Policy Asia and Group Asia is added advantage.

Position Details


November 30, 2016




Personal Lines


General Insurance


TMIM Head Office, Menara Dion, Jalan Sultan Ismail

How to Apply

Please submit a detailed resume, stating your expected and current salary and notice period required.

Write to us

Write to us

Human Resource Department 
29th Floor, Menara Dion
27 Jalan Sultan Ismail
50250 Kuala Lumpur

Email us

Email us

Human Resource Department