For Product Enquiries (Life):

You can call or fax us

You can call or fax us

Hotline: 03 2059 6188
Fax: 03 2162 8068
(Monday – Thursday : 8.40 a.m. to 5.30 p.m.
Friday : 8.40 a.m. to 5.20 p.m)

Or you can visit us and walk in

Or you can visit us and walk in

Customer Service Centre
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

Locate our branches

Or send us your feedback / enquiry

Or send us your feedback / enquiry

via our online form

For Claims Enquiries (Life):

You can call or fax us

You can call or fax us

Hotline: 03 2059 6188
Fax: 03 2162 8068
(Monday – Thursday : 8.40 a.m. to 5.30 p.m.
Friday : 8.40 a.m. to 5.20 p.m)

Or you can visit us and walk in

Or you can visit us and walk in

Claims Department Service Centre
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

For Complaints Enquiries (Life):

Complaint Handling Unit

Complaint Handling Unit

Tel   : 03-2059 6134 / 03-2059 6137
Fax  : 03 - 2162 8068


(Friday : 8.40 a.m. to 5.20 p.m.)
(Monday - Thursday : 8.40 a.m. to 5.30 p.m.)

Or you can email us

Or you can email us

Or you can visit us and walk in

Or you can visit us and walk in

Customer Service/Complaint Unit
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

If you are not satisfied with the response or outcome of the Company’s complaint resolution, you may submit your complaint either to the Financial Mediation Bureau or Bank Negara Malaysia (BNM).

Address: Mediator
Financial Mediation Bureau
Level 25, Dataran Kewangan Darul Takaful
4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Malaysia
Tel : 03 - 2272 2811
Fax : 03 - 2274 5752
Email : enquiry@fmb.org.my

Contact Centre (BNMTELELINK)
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (LINK)
P.O. Box 10922
50929 Kuala Lumpur
Malaysia
Tel : 1-300-88-5465 (LINK)
       +603-2174 1717 (Overseas)
Fax :  03 - 2174 1515
Email : bnmtelelink@bnm.gov.my

We, Tokio Marine Life Insurance Malaysia Bhd., call our customers via the corporate phone numbers published in our Website.  Our corporate phone numbers will be displayed in the mobile phone of the customer who receives a call from us. We do not use handphone number to contact our customers. Should our customers have any doubt on the calls received, please call our Call Center @ 03-2059 6188 for clarification.