Death Claims Process

Follow these simple steps to expedite filing of a death claim

Death Claims Process

  • Report Your Claim

    1
  • Someone will Contact You

    2
  • Submission

    3
  • Evaluate

    4
  • Close Claim

    5


  • Report your claim to your respective agent/customer service personnel of each branch
  • Your respective agent/customer service personnel of each branch will provide required claim forms to you
  • Submit the completed form(s) and supporting documents via the respective agent/customer service personnel of each branch
  • TMLM will evaluate to ensure all the required form(s) are completed accurately by relevant parties, e.g. doctor
  • Once all the forms are completed, TMLM will proceed to claim assessments

Documentation Required

  1. Original policy document
  2. Death Claim Form to be completed by claimant
  3. Death Claim Form to be completed by treating doctor
  4. Certified True Copy of Death Certificate
  5. Certified True Copy of Claimant's/Assignee's NRIC
  6. Certified True Copy of Policy Owner's & Life Assured's NRIC
  7. Certified True Copy of Police Report (for accident & suicide case)
  8. Certified True Copy of Post Mortem Report (where applicable)
  9. Certified True Copy of Marriage/Birth Certificate for proof of relationship
  10. Burial Permit (if any)
  11. Newspaper Cutting (for accident & suicide case)
  12. Investigation report (e.g. Histopathology, Biopsy, ECG, cardiac enzyme, MRI, CT scan &/or other supporting docs)

Important Notes Prior to Submission

  1. Ensure completion of claim forms and completeness of all documents to avoid unnecessary delay.
  2. Ensure your signature on the claim form tallies with the one in the records.
  3. The Medical Report is to be completed at the claimant's own expense.
  4. The checklist provides a reference of the point-of-submission requirements only. The Company reserves the right to request for other relevant documents and information.

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