Medical Claims Process

Follow these simple steps to expedite filing of a medical claim

Medical Claims Process

  • Notify us

  • Seek medical advice

  • Make police report


  • Give notice to TMIM giving details such as policy number, name of claimant, name of hospital, date of admission or accident, diagnosis/accident as soon as possible but no later than 30 days;
  • Seek medical treatment from a qualified and registered Medical practitioner
  • Report to the police if it is a vehicle accident or fatal accident.

Documentation Required

  1. Claim Form duly completed and signed
  2. Medical Report
  3. Original itemized medical bill(s)
  4. Original medical receipt(s)
  5. Referral letter for Pre hospitalization tests and consultation
  6. Police Report
  7. Post Mortem Report In the event of fatal accident
  8. Death Certificate

Emergency Medical Assistance

For Group Hospitalisation & Surgical Insurance policies, please contact the hotline number stated at the back of your medical card or contact your company’s HR personnel.