For Product Enquiries (Life):

You can call or fax us

You can call or fax us

Hotline: 03 2059 6188
Fax: 03 2162 8068
(Monday – Thursday : 8.40 a.m. to 5.30 p.m.
Friday : 8.40 a.m. to 5.20 p.m)

Or you can visit us and walk in

Or you can visit us and walk in

Customer Service Centre
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

Locate our branches

Or send us your feedback / enquiry

Or send us your feedback / enquiry

via our online form

For Claims Enquiries (Life):

You can call or fax us

You can call or fax us

Hotline: 03 2059 6188
Fax: 03 2162 8068
(Monday – Thursday : 8.40 a.m. to 5.30 p.m. Friday : 8.40 a.m. to 5.20 p.m)

Or you can visit us and walk in

Or you can visit us and walk in

Claims Department Service Centre
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

For Complaints Enquiries (Life):

Person in charge:

Person in charge:

Ms. Lui Li Xian
Ms. Fong Wai Theng

Hotline: 03 2059 6188
Fax: 03 2162 8068
(Monday – Thursday : 8.40 a.m. to 5.30 p.m.)
(Friday : 8.40 a.m. to 5.20 p.m)

Or you can visit us and walk in

Or you can visit us and walk in

Customer Service/Complaint Unit
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

If you are not satisfied with the response or outcome of the Company’s complaint resolution, you may submit your complaint either to the Financial Mediation Bureau or Bank Negara Malaysia (BNM).

Mediator
Financial Mediation Bureau
Level 25, Dataran Kewangan Darul Takaful
4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Malaysia
Tel : 03 - 2272 2811
Fax : 03 - 2274 5752
Email : enquiry@fmb.org.my

BNMTELELINK
Bank Negara Malaysia
Corporate Communications Department
P.O. Box 10922
50929 Kuala Lumpur
Malaysia
Tel : 1-300-88-5465 (LINK)
Fax :  03 - 2174 1515
Email : bnmtelelink@bnm.gov.my