For Product Enquiries (Life):

You can call or fax us

You can call or fax us

Hotline: 03 2059 6188
Fax: 03 2162 8068
(Monday – Thursday : 8.40 a.m. to 5.30 p.m.
Friday : 8.40 a.m. to 5.20 p.m)

Or you can visit us and walk in

Or you can visit us and walk in

Customer Service Centre
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

Locate our branches

Or send us your feedback / enquiry

Or send us your feedback / enquiry

via our online form

For Claims Enquiries (Life):

You can call or fax us

You can call or fax us

Hotline: 03 2059 6188
Fax: 03 2162 8068
(Monday – Thursday : 8.40 a.m. to 5.30 p.m. Friday : 8.40 a.m. to 5.20 p.m)

Or you can visit us and walk in

Or you can visit us and walk in

Claims Department Service Centre
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

For Complaints Enquiries (Life):

Complaint Handling Unit:

Complaint Handling Unit:

Tel   : 03-2059 6134 / 03-2059 6137
Fax  : 03 - 2162 8068


(Friday : 8.40 a.m. to 5.20 p.m.)
(Monday - Thursday : 8.40 a.m. to 5.30 p.m.)

Or you can email us

Or you can email us

Or you can visit us and walk in

Or you can visit us and walk in

Customer Service/Complaint Unit
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia

If you would like to seek the help of a third party mediator, you may submit a request either to the Financial Mediation Bureau or Bank Negara Malaysia (BNM).

 

Mediator
Financial Mediation Bureau
Level 25, Dataran Kewangan Darul Takaful
4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Malaysia
Tel : 03 - 2272 2811
Fax : 03 - 2274 5752
Email : enquiry@fmb.org.my

Contact Centre (BNMTELELINK)
Bank Negara Malaysia
Laman Informasi Nasihat dan Khidmat (LINK)
P.O. Box 10922
50929 Kuala Lumpur
Malaysia
Tel : 1-300-88-5465 (LINK)
       +603-2174 1717 (Overseas)
Fax :  03 - 2174 1515
Email : bnmtelelink@bnm.gov.my

We, Tokio Marine Life Insurance Malaysia Bhd., use our corporate landlines to get in touch with customers. Our corporate phone numbers, which are published on our website, will be displayed on your mobile phone should you receive a call from us. It is not our practice to contact our customers using mobile phones. Should you have any doubt on the calls received, please get in touch with us @ 03-2059 6188 for clarifications.