Insurance Industry's Customer Service Charter

Tokio Marine Life Insurance Malaysia Bhd. is highly committed in providing a safe, secure, reliable, accurate and transparent environment to our customers’ as well as prompt response on services rendered to the best of our ability.

Kindly refer to the Customer Service Standard below:-

Pillar 1 : Insurance Made Accessible

Pillar 2 : Know Your Customer

Pillar 3 : Timely, Transparent & Efficient Service

Pillar 4 : Fair, Timely & Transparent Claims Settlement Process 


Contact Us

We have 16 branches nationwide positioned at your convenience.


Visit our branches

If you require any assistance or clarification pertaining to your policy, kindly refer to any of our branches nearest to your vicinity. Alternately, you may call or write to us at:

Customer Service / Complaint Unit
Tokio Marine Life Insurance Malaysia Bhd.
Ground Floor, Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur
Malaysia
Tel: 603 - 2059 6188
Fax: 603 - 2162 8068
E-mail: customercare@tokiomarinelife.com.my

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