Hospital & Surgical Claims Process

Follow these simple steps to expedite filing of a hospital & surgical claim

Download Claim Form

Hospital & Surgical Claims Process

  • Download the relevant form

    1
  • Submit form and documents

    2
  • Evaluation of Claim

    3
  • Closure of Claim

    4


  • Download the relevant "Life Insurance" Group Hospital Surgical Claim Form from our claims centre.
  • Submit the completed claim form together with all supporting document to us, or through your agent/broker
  • Once we have received all the required documents, we will process your claim and inform you of the outcome as soon as possible.
  • We will inform you about the claim outcome after evaluation has concluded.

Documents required for submission

(1) Group Hospital & Surgical Claim Form (to be completed by both employer and life insured)
(2) Group Hospital & Surgical Claim Medical Report (refer to Note below)
(3) Original final hospital bills
(4) Detailed hospital bills are required for admission to private hospitals
(5) Consent for Medical Report

Important Notes

Please complete all questions in the form for prompt settlement of the claim.

Once we have received all the above required documents, we will process your claim and inform you of the outcome as soon as possible.

All the required documents must be forwarded to our company within 30 days from the date of discharge from the hospital.

Upon approval of the claim, the claim cheque will be made in favour of the employer / company unless otherwise instructed by the employer / company under Page 2 of the claim form.

Note:
- If you are admitted to government / restructured hospitals, please submit inpatient admission report (for day surgery) or inpatient discharge summary, which is issued to patients by the hospitals upon discharge, for our company’s consideration to waive the medical report. If these reports are not available, the Group Hospital & Surgical Claim Medical Report is to be completed by your attending doctor and submit to us.

- For admission to private or overseas hospitals / clinics, the Group Hospital & Surgical Medical

Report is to be completed by your attending doctor and submit to us. Medical report fee is to be borne by life insured.

 

How to report

Please submit all claim documents:

(I) Through your servicing adviser; OR

(II) Personally to the below address:

Customer Service Section
20 McCallum Street
#07-01 Tokio Marine Centre
Singapore 069046