Notify your intermediary or us immediately of any occurrence which may produce a claim.
Give notice in writing to the Carriers or other Bailees within 3 days of the delivery of cargo if the loss or damage was not apparent at the time of delivery.
Call for survey immediately and request the Carrier or other Bailees to attend joint survey
For imports , contact your broker/agent or Tokio Marine Insurance Singapore Ltd.
For exports, contact the survey agent stated in the Insurance Certificate/Policy
Take all practical steps to mitigate the loss or damage.
Report to the police immediately (within 24 hours, if possible) in case of theft, burglary and/or malicious damage.
Take photos of the damaged goods, if applicable
Do not dispose the damaged goods, if applicable
To clause delivery receipts where goods are received in doubtful condition. Failure to note evident damage may allow the Carrier or other Bailees to legally deny any claim.
When delivery is made by container, to ensure that the container and its seal are examined immediately. To clause delivery receipt and retain defective seals if:
1) Container is delivered damaged
2) Seals are broken or missing or seals are other than as stated in the shipping documents
For both missing and damaged cargo, to claim immediately on the Carriers, the Port Authorities and/or other Bailees.
Documents Required for Submission
Submit the following documents for your claim:
Bill of Lading/Airway Bill with terms and conditions on the reverse side
Survey Report or other documentary evidence to show the extent of the loss or damage
Correspondence exchanged with the Carriers and other parties regarding their liability for the loss or damage.
Additional Documents may be requested (if applicable) but not limited to:
Vessel’s Out-turn Report
Container Damage Report or Equipment Interchange Receipt
Written confirmation of Non-Delivery from Carrier
Police Statement/Report for theft/hijack cases
Duties of Insured
Take measures as may be reasonable for the purpose of averting or minimizing a loss.
· Remove cargo from wet packagings to prevent additional damage from occurring.
· Put damaged cargo aside pending insurer’s decision whether a survey is required.
· To assist/cooperate in the reworking/ reconditioning/ repacking/ testing/ repairs etc of the affected cargo.
· To assist/cooperate in the salvage sale.
Ensure that all rights against Carriers, Bailees or other third parties are properly preserved and exercised.