20 McCallum Street #07-01
Tokio Marine Centre
(Operating hours: Mondays to Fridays, 8.45 am to 5.45pm)
We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspire trust through our products and services.
We’ll acknowledge your feedback within 2 working days and conduct a thorough review to resolve your concerns. We strive to put matters right within 7 working days. In instances where we need a longer time to resolve due to the complexity of the matter, we’ll keep you updated on the progress within 14 working days from our last communication to you.
If the outcome is not to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more at www.fidrec.com.sg