Critical Illness/Dread Disease Claims Process

Follow these simple steps to expedite filing of a dread disease claim

Download Claim Form

Dread Disease Claims Process

  • Download the relevant form

    1
  • Submit form and documents

    2
  • Evaluation of Claim

    3
  • Closure of Claim

    4


  • Download the "Individual Dread Disease/Critical Illness" Claim Form from our Claims Centre
  • Submit the completed claim form together with all supporting document to us, or through your agent/broker
  • Once we have received all the required documents, we will process your claim and inform you of the outcome as soon as possible.
  • We will inform you about the claim outcome after evaluation has concluded.

Documents required for submission

  1. Claimant’s Statement
  2. Doctor’s Statement (medical fee to be borne by policyholder)
  3. Authorization Form For Medical Report
  4. Histopathological / biopsy reports (for cancer)
  5. ECG reading & enzymes assays (for heart attack)
  6. CT scan / MRI scan results (for stroke)
  7. Available laboratory and test results

How to submit

Please submit all claim documents:

(I) Through your servicing adviser; OR

(II) Personally to the below address:

Customer Service Section
20 McCallum Street
#07-01 Tokio Marine Centre
Singapore 069046