Hospital & Surgical Claims Process

Follow these simple steps to expedite filing of a Hospital & Surgical claim

Download Claim Form

Hospital & Surgical Claims Process 

  • Download the relevant form

    1
  • Submit form and documents

    2
  • Evaluation of Claim

    3
  • Closure of Claim

    4


  • Download the TMLS "Individual Hospital & Surgical Claim Form" from our claims centre
  • Submit the completed claim form together with all supporting document to us, or through your agent/broker
  • Once we have received all the required documents, we will process your claim and inform you of the outcome as soon as possible.
  • We will inform you about the claim outcome after evaluation has concluded.

Documents required for submission

  1. Claimant’s Statement
  2. Doctor’s Statement (refer to Note A below)
  3. Consent Form For Medical Report
  4. Original final detailed hospital bills (refer to Note B below)
  5. Copy of police report (if injury is due to a road traffic accident)
Important Notes

(A) - For claims that are less than $1,000 or less than the deductible amount for policies with deductible, we may consider waiving the medical report if there is sufficient documentary evidence, such as the Inpatient Discharge Summary showing the cause of disability/illness, period of disability/illness and hospitalization. If necessary, a medical report would still be required for claims that are less than $1,000.

- For claims that are more than $1,000, the original medical report must be submitted together with the claims documents for processing.

- Medical report is compulsory if hospitalization or day surgery is performed overseas.

- Medical Report fee to be borne by Policyholder

(B) - Copy of hospitalization bills will be accepted for hospitalization benefit claim. Original final hospital bill is required for Asia HealthPlus and Asia PreferredCare

How to report

Please submit all claim documents:

(I) Through your servicing adviser; OR

(II) Personally to the below address:

Customer Service Section
20 McCallum Street
#07-01 Tokio Marine Centre
Singapore 069046