Personal Accident Claims Process

Follow these simple steps to expedite filing of a Personal Accident claim

Download Claim Form

Personal Accident Claims Process

  • Download the relevant form

    1
  • Submit form and documents

    2
  • Evaluation of Claim

    3
  • Closure of Claim

    4


  • Download the "TMLS Individual Accident Claim Form" from our claims centre
  • Submit the completed claim form together with all supporting document to us, or through your agent/broker
  • Once we have received all the required documents, we will process your claim and inform you of the outcome as soon as possible.
  • We will inform you about the claim outcome after evaluation has concluded.

Documents required for submission

  1. Claimant’s Statement
  2. Doctor’s Statement (Refer to Notes below)
  3. Consent Form For Medical Report 
  4. Original tax invoice/receipt (for claiming against reimbursement benefit under TM PA plan)
  5. Copy of medical certificates
  6. Copy of police report (if injury is due to a road traffic accident)
  7. Certified true copy of child’s birth certificate by our customer service officers or claim staff (for free child  cover benefit under TM PA plan).

Once we have received all the above required documents, we will process your claim and inform you of the outcome as soon as possible

Note:

(A) For accidental death claim, please complete the Death Claim Form.

(B) For claims that are less than $500.00, we may consider waiving the medical report if there is sufficient documentary evidence, such as the Doctor’s Memo or Inpatient Discharge Summary showing the cause of accident / disability / illness, diagnosis, period of disability / illness and hospitalisation. If necessary, a medical report would still be required for claims that are less than $500.00. 

(C) For claims that are more than $500.00 (including further claim, if any), the original medical report must be submitted together with the claims documents.

(D) For temporary, total & continuous disability claim with medical / hospitalization leave exceeding 30 days, medical report must be completed.

(E) For temporary, total & continuous disability claim not exceeding 30 days, we may consider waiving the medical report if there is sufficient documentary evidence to show the cause of disability and period of disability.

(F) For all other accident assurance claims (e.g. loss of body parts), medical report must be completed.

(G) Medical report is compulsory if accident or hospitalization had occurred overseas. 

(H) Medical report fee is to be borne by Policyholder

(I) Regardless of the above, we reserve the right to request for medical report to be furnished if deemed necessary.

How to submit

Please submit all claim documents:

(I) Through your servicing adviser; OR

(II) Personally or by post to the below address:

Customer Service Section
20 McCallum Street
#07-01 Tokio Marine Centre
Singapore 069046