How do I request for a Duplicate Policy?

You are required to complete and submit the following to us: 

  • Indemnity Form for Loss / Non-Receipt of Policy Document
  • A photocopy your NRIC / Passport. Your signature must be endorsed clearly on the photocopy NRIC / Passport.
  • Payment of $15 for the administrative fee for the application.

Our address is:

Tokio Marine Life Insurance Singapore Ltd.
20 McCallum Street
#07-01 Tokio Marine Centre
Singapore 069046


I am unable to come down personally to your Customer Service Centre/ I am a foreigner or residing overseas. How do I request for a Duplicate Policy?

You may send an email to customercare@tokiomarine-life.sg or write in to us and we will mail the necessary forms to you for your completion. Upon completion, you are required to mail it back to us together with the following documents:

  • Indemnity Form for Loss/ Non-Receipt of Policy Document
  • A photocopy of your NRIC / Passport. Your signature must be endorsed clearly on the photocopy NRIC / Passport.
  • Payment of $15 for the administrative fee for the application.

Our address is:

Tokio Marine Life Insurance Singapore Ltd.
20 McCallum Street
#07-01 Tokio Marine Centre
Singapore 069046