What are the types of premium payment method that I can choose?

  • NEW Internet Banking: DBS Bill Payment (for DBS / POSB Internet Banking Users)
    • Select TM Life Insurance and enter your Policy Number in the Bill Reference field for Life policy.
    • Select TM Life Insurance to add as Billing Organisation and enter your Policy Number in the Bill Reference field and submit.
  • NEW  Pay Online on TMLS website (through AXS e-Station).
    • Select 'Pay Online' at the top right corner of  TMLS main webpage https://www.tokiomarine.com/sg.
    • From the drop down option, select 'Life Insurance'.
    • After a disclaimer webpage, customers will be re-directed to the Tokio Marine Life billing screen at the AXS e-Station.
       
  • Using AXS online or terminal
     
  • NEW You may now use the GIRO Application Service via DBS / POSB Internet Banking to apply for Interbank GIRO (for DBS / POSB Internet Banking users only)
    • Select ‘Pay’.
    • Select ‘Add GIRO Arrangement’.
    • Select 'TM Life Insurance’ as the Billing Organisation
    • Input your policy number as the Bill Reference No.
    • Select your account number for this GIRO Arrangement.
    • Click ‘Next’.
    • You will receive a notification letter from Tokio Marine Life advising you of the start date of the GIRO deduction
       
  • Application for Interbank GIRO
    • Download and submit the completed Application form for Interbank Giro to Tokio Marine Life Insurance one month before the next premium due date. This form is available at http://www.tokiomarine.com/sg/en/personal/resources/forms.html
    • Note: GIRO Application will usually take 1 month to process. Hence, you are required to send your payment via cash / cheque while waiting to complete the application process.
  • Interbank Fund Transfer to TMLS bank account. The details are as follows:

For SGD Policy

Bank Name
DBS Bank
Account Number 0220071106
Account Name/Payee Tokio Marine Life Insurance Singapore Ltd
Swift Code (If required)
DBSSSGSGXXX


For USD Policy
(not applicable for TM Apex VIP / TM Apex ULTRA)

Beneficiary Bank Details Bank Name Citibank N.A. Singapore Branch
Bank Address 08 Marine View
#16-01
Asia Square Tower 1
Singapore 018960
Account Number
0707545089
Account Name/Payee Tokio Marine Life Insurance Singapore Ltd
Swift Code
CITISGSGXXX
Intermediary Bank Details Bank Name
Citibank N.A. New York
Swift Code CITIUS33
ABA Routing Number 021000089


For TM Apex VIP / TM Apex ULTRA only

Beneficiary Bank Details Bank Name DBS Bank Ltd Singapore
Bank Address 12 Marine Boulevard
Marine Bay Financial Centre
Tower 3
Singapore 018982
Account Number
0003-042453-01-7
Account Name/Payee Tokio Marine Life Insurance Singapore Ltd
Swift Code
DBSSSGSG
Intermediary Bank Details Bank Name
JP Morgan Chase Bank, N.A.
Swift Code CHASUS33
Account Number 0011745957


All administrative, bank charges and currency exchange difference (if applicable) will be borne by the customer.

Upon transferring the premium payment, kindly email us at customercare@tokiomarine-life.sg with the following detail(s):

- A screen shot of the transfer confirmation showing the policy number, amount and date.

If you do not have the screenshot, please email us with the following details:
- the policy number for which the premium amount is due for
- date of transfer/deposit
- Total amount transferred
- confirmation/reference no. of the transaction (if any)

  • Cheque
    • To be crossed and made payable to Tokio Marine Life Insurance Singapore Limited or TMLS
    • Please do not issue post-dated cheque
    • Write the policy number on the back of the cheque and mail to:

      TMLS
      20 McCallum Street
      #07-01
      Tokio Marine Centre
      Singapore 069046
       
  • NETS or Cash in SGD at our Customer Service Centre (For SGD policy only)

What are the types of premium payment mode / frequency available? How do I change my payment mode from monthly to yearly or vice versa?

The types of payment mode / frequency are:

  • Monthly
  • Quarterly
  • Half-yearly
  • Yearly


To change mode of payment to Monthly:

  • Complete the Request of Change Form, the Application Form for Interbank GIRO and one premium advance payment. The new GIRO application will usually take one month to process.
  • Mail the above forms to Tokio Marine Life Insurance one month before the next premium due date.
  • Note – Monthly premium payment is only accepted through Interbank GIRO


To change mode of payment to Quarterly or Half-yearly:

  • Complete the Request of Change Form and mail it to Tokio Marine Life Insurance one month before the next premium due date.


To change mode of payment to Yearly:

  • Complete the Request of Change Form and mail it to Tokio Marine Life Insurance one month before the policy anniversary date.
  • Note – The change will take effect from the next policy anniversary date.

What is the procedure if I want to change the premium payment method?

To change premium payment method to Cash or Cheque payment:

  • Complete the Request for Change form and mail it to Tokio Marine Life Insurance one month before the next premium due date.
  • Note – Cash / cheque payment method is not applicable to monthly payment mode.


To change premium payment method to GIRO payment:

  • Complete the Application form for Interbank GIRO and mail them to Tokio Marine Life Insurance one month before the next premium due date.
  • The form is available at http://www.tokiomarine.com/sg/en/personal/resources/forms.html
  • Note –  GIRO application will usually take 1 month to process. Hence, you are required to send your payment via cash / cheque during the application process

What should I do if I want to reduce my Sum Assured?

Reduce Sum Assured for policies with no cash value:

  • Call our Customer Care hotline at 6592 6100
  • Email customercare@tokiomarine-life.sg
  • Complete the Request of Change Form and mail to Tokio Marine Life Insurance one month before the next premium due date. The Request of Change form can be found at http://www.tokiomarine.com/sg/en/personal/resources/forms.html
  • Write to Tokio Marine Life Insurance Singapore Ltd.
  • Visit our Customer Service Centre at 20 McCallum Street #07-01 Tokio Marine Centre with your NRIC/Passport.
  • Note – There will be no refund of premium paid.


Reduce Sum Assured for policies with cash value:

  • Call our Customer Care hotline at 6592 6100 to obtain the partial surrender discharge voucher. Once completed, it is to be returned to Tokio Marine Life Insurance.
  • Email customercare@tokiomarine-life.sg
  • Write to Tokio Marine Life Insurance Singapore Ltd.
  • Visit our Customer Service Centre at 20 McCallum Street #07-01 Tokio Marine Centre with your NRIC/Passport. 

I wish to change my GIRO deduction bank account. What forms should I complete?

You need to complete the Application Form for Interbank GIRO and remit one premium advance payment. The new GIRO application will usually take one month to process. The form is available at http://www.tokiomarine.com/sg/en/personal/resources/forms.html

Kindly mail the above to Tokio Marine Life Insurance one month before the premium due date.

  • Call our Customer Service hotline at 6592 6100
  • Email customercare@tokiomarine-life.sg
  • Write to Tokio Marine Life Insurance
  • Visit our Customer Service Centre at 20 McCallum Street #07-01 Tokio Marine Centre with your NRIC/Passport.