Responsibilities

Monitor and assure the standard of sale quality for Telemarketing channel; listen to voice file as per standard scale. Handle QA report arrangement, feedback to Telemarketing sale team. Monitor to assure agreed SLA and standard procedure related to Telemarketing, Bancassurance and future channel. Co-ordinate and feedback QA result to O/S and related partners to uplift Standard of sale quality.


Education Level

  • Vocational Certificate or Bachelor’s degree

Skills / Experiences

  • At least 5 years experience in Quality Assurance
  • Experience in insurance telemarketing is a plus 
  • Computer competency; Microsoft Office e.g. Excel, Word
  • Having Service Mind
  • Can work under pressure
Note: Tokio Marine Life Insurance (Thailand) reserves the right to change the scope of responsibility as deemed fit as and when necessary. The staff will be informed/prepare beforehand when such occasions arise.

Position Details

Posted

December 22, 2016

Department

Business Development

Company

Life Insurance

Location

Head Office, South Sathorn Road

How to Apply

Please submit a detailed resume, stating your expected and current salary and notice period required.

Email us

Email us

Online

Online

Submit an online application here.