Ensure you fill in complete details of loss or property damage
Make a police report and submit a copy with your claim
Provide evidence to support your claim e.g.
-quotation for repair
-value of property damage
-photographs on property damage and/or premise damage (if required)
-repair or replacement bills, technical report, contract with the principal, bill of quantity,
-additional evidence as required by us or the Adjuster
What to do after an incident
In case of a fire, contact the Fire Brigade and Police immediately
Notify our Claims Department by phone as soon as possible, with details of loss or damage, and the current situation.
Maintain all damaged property for our inspection.
Take photographs of all property damage to support your claim.
Provide any evidence to support your claim, as requested by us.
Do not admit to any liability or negotiate, pay or settle the claim without our written consent in case of third party liability
Cooperate with us and the Adjuster to facilitate all claim handling.
When to make a report
Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.
Always report the accident even if it doesn’t give rise to a claim.
Weekdays (within 24 hours)
Weekends & Public Holidays (within 24 hours)
Why make a report?
By not making a report you may
Lose all the claim benefits/rights that you are entitled to get and / or
Ignore your responsibility to yourself and other involved parties