Liability Claims Process

Follow these simple steps to expedite filing of a Liability claim

What is the process for making a Liability Claim?

  • Carrier/ Warehousemen Liability Insurance

    1
  • Public Liability Insurance

    2


  • Complete a Claims Form (or an Incident Report)
  • Ensure you fill in complete details of loss or property damage
  • Provide evidence to support your claim e.g. photographs of property damage and/or premise damage, delivery orders, a copy of agreement/quotation/terms and conditions of carriage, Third Party’s claim documentation, e.g. technical damage report, claim letter, debit notes, etc.
  • Complete a Claims Form (or an Incident Report)
  • Ensure you fill in complete details of loss or property damage
  • Photographs of property damage and/or premise damage
  • Third Party’s claim documentation, e.g. claim letter, document substantiating the amount claimed, etc.

What to do after an incident

Carrier/ Warehousemen Liability Insurance

  • Notify us of any loss or damage which may give rise to a claim
  • Take photos of the incident
  • Take all steps to mitigate the extent of loss or damage
  • Do not make any admission offer or promise of payment without our consent
  • Cooperate with us and the Adjuster to facilitate all claim handling.

 

Did you know?

When to make a report

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Always report the accident even if it doesn’t give rise to a claim.

  • Weekdays (within 24 hours)
  • Weekends & Public Holidays (within 24 hours)

Why make a report?

By not making a report you may

  •  Lose all the claim benefits/rights that you are entitled to get and / or
  • Ignore your responsibility to yourself and other involved parties

How to report

Reporting an incident in Thailand

1

Make a report at the nearest police station.

2

Bring a copy of the report to us.