Overseas Accident Process

Follow these simple steps to expedite filing of a Overseas Accident claim

What is the process for making an Overseas Accident Claim?

  • Claim for medical expenses

    1
  • Claim for Permanent Total Disablement Benefits

    2
  • Claim for Death Benefit

    3
  • Claim for Others

    4


  • Complete a Claims Form of the company
  • Medical report containing material symptoms, diagnosis and treatments given, signed by the treating doctor
  • Original receipt and invoice listing itemized medical expenses and the final amount
  • Copy of insure's person passport
  • Complete a Claims Form of the company
  • Physician report certifying the permanent total disablement
  • Copy of insure's person passport
  • Complete Claim Form of the Company
  • Death certificate
  • Copy of autopsy certificated by authorized personnel
  • Copy of the police report certified by authorized officer
  • Copy of personal identification card and the house register indicating “deceased” status of the Insured Person
  • Copy of Insured Person’s passport and proof of traveling
  • Copy of personal identification card and house register of the beneficiary
  • Complete Claim Form of the Company
  • Original receipt
  • Copy of the Insured Person’s passport or traveling evidences
  • Copy of the Police report certified by authorized officer (if any)
  • Invoice and other relevant documents
  • Documents or written confirmation letter from the Common Carrier including relevant details of traveling (if any)
  • In case of Trip Cancellation and Curtailment Expenses, the Insured must give the following additional evidences:
    - Documentary proof of the Insured Person’s payment for deposits, travel fare and accommodation charges and pre-booked excursion as well as original copies of additional traveling and hotel accommodation charges incurred
    - Copies of medical or death certificate from a qualifies Physician treating the Insured Person, Insured Person’s Immediate Family or Close Business Associate
  • Other documents requested, if necessary

What to do after an accident

  1. Notify AGA or TMITH within 30 days by phone or writing, with details of loss or damage which you are claiming.
  2. Report the loss or damage incident to the policy within 24 hours if it involves
    • theft
    • personal luggage
    • personal money
    • travel documents
    • personal effects
    • accident
  3. Contact AGA Services 24-hour dedicated hotline at 66 (0) 2305 8582 for any assistance and/or enquiries pertaining to:
    • 24 -hour worldwide assistance
    • medical assistance
    • travel assistance
  4. If your luggage is late or lost, report it to the carrier
  5. Return the duly completed Claims Form together with the documents requested.

Useful tips

Report any loss or damage to the police within 24 hours if it involves

  • theft
  • personal luggage
  • personal money
  • travel documents
  • personal effects
  • accident

When to make a report

Always report the accident even if it doesn’t give rise to a claim.

  • Weekdays (within 24 hours)
  • Weekends & Public Holidays (within 24 hours)

Why make a report?

By not making a report you may

  • Lose all the claim benefits/rights that you are entitled to get and / or
  • Ignore your responsibility to yourself and other involved parties

How to make a report

Filing a Report

Reporting an Accident in Thailand

  1. Report any loss or damage to the police within 24 hours if it involves
    • theft
    • personal luggage
    • personal money
    • travel documents
    • personal effects
    • accident
  2. Notify our Claims Department by phone as soon as possible, with details of loss or damage.
  3. Submit a copy of the report and any evidence to us