Overseas Travel Accident Claims Process

Follow these simple steps to expedite filing of a Overseas Travel Accident claim

Report a Claim

What is the process for making an Overseas Travel Accident Claim?

  • For medical expenses due to sickness and/or accidental bodily injury while travelling, submit:

    1
  • For loss or damaged baggage and/or property, submit:

    2
  • For liability claims, submit:

    3


  • Claim Form
  • copy of your insurance policy, credit card and passport (for collateral insurance to cards)
  • Original medical receipt & medical report
  • Bank account number (for money transfer)
  • Claim Form
  • Copy of your insurance policy, credit card and passport (for collateral insurance to cards)
  • Irregularity Report (for loss of insured property while in custody of the airline)
  • Police report
  • Receipt(s) for repairs or replacements
  • Bank account number (for money transfer)
  • Claim Form
  • Copy of your insurance policy, credit card and passport (for collateral insurance to cards)
  • Irregularity Report (for loss of insured property while in custody of the airline)
  • Police report
  • Receipt(s) for repairs or replacements
  • Bank account number (for money transfer)
Remarks : Shall submit below documents in case of collateral insurance to credit card *Copy both of front and back side of credit card **Passport copy, photograph and last stamped departure from Japan pages

When to make a report

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Always report the accident even if it doesn’t give rise to a claim.

  • Weekdays (within 24 hours)
  • Weekends & Public Holidays (within 24 hours)

Why make a report?

By not making a report you may

  • Lose all the claim benefits/rights that you are entitled to get and / or
  • Ignore your responsibility to yourself and other involved parties

Reporting an accident in Thailand

1

Police report at police station.

2

Bring the document which issued by police to issuer.