• To manage the administration of the branch and its operation encompassing marketing, claims, underwriting, finance and operation.
  • Provide strategic financial and operational direction for the branch and successful implementation of these strategies and policies cascaded by TMIM HQ and Regional Hub.
  • Ensure effective implementation of customer service and customer relationship building to develop and sustain a customer centric business environment.
  • Develop and strengthen relationship with key agents and corporate account under the branch.
  • Manage branch reporting and individual staff responsiveness to requests from various stakeholders.
  • Manage prudently the relevant authority vested for marketing, claims or underwriting authority.
  • Continuously perform market research and intelligence and provide feedback on branch branding, positioning and areas of improvement.
  • Recruit new agents and continuously identify new business opportunities to expand and grow the business.
  • Ensure sufficient staffing and well trained and effective work force to support the business requirement.
  • Create succession and development plans for all critical positions in the branch.
  • Provide leadership, coaching and develop all staffs to achieve the growth goals.
  • Ensure compliance to external regulations and internal policies, guideline and procedures for effective risk and branch management. Accountable to meet CPD regulatory requirements. 


  • At least a Degree in Business or Marketing or any insurance relevant professional certification such as ACII/ AMII.
  • Minimum ten (10) years of working experience in business, marketing, operations or in a related field.
  • Has experience and knowledge of operations and leading business units.
  • Successfully delivered on KPIs especially top-line and bottom-line business results.
  • Customer focus with the ability to support and manage stakeholders’ expectations.
  • In-depth insurance business knowledge and understanding to contribute to management decision-making.
  • Team player with good track record of leading multi-cultural and functional teams to deliver corporate objectives.
  • Excellent presentation / communication and facilitation abilities across various levels of seniority.


Position Details


March 08, 2019


Sibu Sales Office


General Insurance


No. 13 & 15, 1st Floor,Lorong Mahsuri 1B,Off Jalan Pedada,96000 Sibu, Sarawak.

How to Apply

Please submit a detailed resume, stating your expected and current salary and notice period required.

Write to us

Write to us

Human Resource Department 
29th Floor, Menara Dion
27 Jalan Sultan Ismail
50250 Kuala Lumpur

Email us

Email us

Human Resource Department