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Group Total Permanent & Disability Claims Process

Follow these simple steps to expedite filing of Group Total Permanent & Disability claim

Group Total Permanent & Disability Claims Process

  • Report Your Claim

    1

  • Someone will Contact You

    2

  • Submission

    3

  • Evaluate

    4

  • Close Claim

    5
  • Report your claim to your respective banker/ brokers/customer service personnel of each branch
  • Your respective banker/ brokers/ customer service personnel of each branch will provide required claim forms to you
  • Submit the completed form(s) and supporting documents via the respective banker/ brokers/customer service personnel of each branch
  • TMLM will evaluate to ensure all the required form(s) are completed accurately by relevant parties, e.g. doctor.
  • Once all the forms are completed, TMLM will proceed to claim assessments

Documentation Required

  1. Claim Form - Other Than Death Claim (to be completed by Claimant
  2. Confidential Medical Certificate (to be completed by attending doctor) 
  3. Copy of all related evidence on the illness (For example lab report, histopathology reports or any report that related to Life Assured condition)
  4. Certified True Copy Claimant NRIC                     
  5. Certiied True Copy Termination/ Medically boarded out Letter

Important Notes Prior to Submission

  1. Ensure completion of claim forms and completeness of all documents to avoid unnecessary delay.
  2. Ensure your signature on the claim form tallies with the one in the records.
  3. The Medical Report is to be completed at the claimant's own expense.
  4. The checklist provides a reference of the point-of-submission requirements only. The Company reserves the right to request for other relevant documents and information.