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Personal > Claims Centre > Motor Claims Process

Motor Claims Process

Follow these simple steps to expedite filing of a motor claim

Call 03-2053 5800

or

Find a workshop

  • Call Us

    1

  • Send us a fax or letter with:

    2

  • Report

    3

  • Cooperate

    4

  • Return

    5
  • Call us immediately to notify us of the loss or damage
  • nature of loss
  • date of loss
  • estimated loss
  • contact person + telephone number for survey arrangement
  • Report a loss or damage incident to relevant authorities such as Police, Fire Brigade etc. immediately
  • Cooperate with Insurer's appointed Adjusters or Surveyors to assist in investigations and finalization of report
  • Return duly completed Claim Form together with your written Statement of Claims supported by relevant documentation as requested

What to do after an accident

  • Contact our Auto Partner Hotline 03-2053 5800 or Tow Truck Services 1800 88 1301(Toll Free)
  • Report the accident to the Police immediately or within 24 hours
  • Send your damaged vehicle to TMIM’s Panel Workshop of your choice for repairs
  • Notify loss or damage to TMIM 03-2026 9875 or our Branch Officer at the contact number provided as soon as possible;
  • obtain and return a completed Claim Form with requisite documents
  • Do NOT admit liability or make any offer to a third party
  • Forward all correspondence/notice of claim from a third party, unanswered, to us immediately

Useful tips

Take photographs of:

  • Position of vehicles after accident
  • Accident site
  • Damage caused to vehicles involved in accident

What you need to submit in the event of

Own Damage 

  • Completed Claim Form
  • Police Report
  • Estimate of repairs
  • Photocopy of Driver’s Identity Card or Passport
  • Photocopy of Driver’s Driving License
  • Photocopy of Insured’s Identity Card or Passport
  • Photocopy of Insured’s Driving License
  • Photocopy of Registration Card (both sides)
  • Photocopy of Road-tax disc

 

Own Damage KFK (No Fault) 

  • Completed Claim Form
  • Signed Declaration Letter
  • Police Report
  • Third Party’s Police Report
  • Police investigations/outcome report/compound on party at fault
  • Identity/name of third party’s Insurer (copy of insurance policy if any)
  • Completed Claim Form
  • Photocopy of Driver’s Identity Card or Passport
  • Photocopy of Driver’s Driving License
  • Photocopy of Insured’s Identity Card or Passport
  • Photocopy of Insured’s Driving License
  • Photocopy of Registration Card (both sides)
  • Photocopy of Road-tax disc

 

Windscreen Damage

  • Completed Claim Form
  • Photographs of damaged windscreen (close-up) and full view of vehicle showing registration number before and after repair
  • Photocopy of Registration Card
  • Photocopy of Driver’s Identity Card or Passport
  • Photocopy of Driver’s Driving License
  • Photocopy of Insured’s Identity Card or Passport
  • Photocopy of Insured’s Driving License
  • Photocopy of Registration Card (both sides)
  • Photocopy of Road-tax disc
  • Replacement Bill/Receipt

 

Theft / Total Loss

  • Completed Claim Form
  • Police Report
  • Original Registration Card
  • Original Policy and Certificate of Insurance
  • Legible copy of hire purchase agreement
  • Photocopy of Driver’s Identity Card or Passport
  • Photocopy of Driver’s Driving License
  • Photocopy of Insured’s Identity Card or Passport
  • Photocopy of Insured’s Driving License
  • Full set of keys to vehicle
  • JPJ K3 Form duly signed by Insured (rubber stamp if under business company name)
  • Duly signed JPJ Lampiran A ’1’ – Letter of Indemnity
  • Duly signed Lampiran B – Borang Akuan
  • Letter of Release from hire purchase or finance company if applicable
  • Certified copy of Memorandum & Article of Association (for limited company)

 

Third Party Property Damage/Third Party Bodily Injury

  • Completed Claim Form
  • Police Report
  • Police sketch plan with key
  • Photocopy of Driver’s Identity Card or Passport
  • Photocopy of Driver’s Driving License
  • Photocopy of Insured’s Identity Card or Passport
  • Photocopy of Insured’s Driving License
  • Photocopies of Registration Card and Road Tax Disc
  • Correspondence or notice of claim from Third Party claimant/solicitors

 

If you don’t report, you may:

  • Lose all or part of your No Claims Discount
  • Be denied of your claim for that particular accident

Useful Numbers

How to file a report

You'll need the following

  • Completed Claim Form

    Completed Claim Form

  • Police Report

    Police Report

  • Estimate of Repairs

    Estimate of Repairs

  • Photocopy of Driver’s Identity Card or Passport and Driving License

    Photocopy of Driver’s Identity Card or Passport and Driving License

  • Photocopy of Insured’s Identity Card or Passport and Driving License

    Photocopy of Insured’s Identity Card or Passport and Driving License

  • Photocopy of Registration Card (both sides) and Road-tax disc

    Photocopy of Registration Card (both sides) and Road-tax disc