Insurance Industry's Customer Service Charter

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We strive to be an efficient service provider - constantly inspiring confidence in our customers. We listen, understand and recommend products, which best serve your needs.

Easy to Reach

We are committed to being efficient and effective in handling complaints and enquiries. Our customers can easily contact us through these channels:

  • Call us at 1-800-88-0812 (Toll Free)
  • Visit any of our Tokio Marine Insurans Branches nationwide

    Monday to Friday: 8.30am - 5.30pm*
    *excluding Kota Bharu and Kuala Terengganu

    Our Kota Bharu and Kuala Terengganu Branch Offices
    Sunday to Thursday: 8.30am - 5.30pm

    Visit our branches
  • Write to us at

    Customer Service Department:
    29th Floor, Menara Dion
    No. 27, Jalan Sultan Ismail
    50250 Kuala Lumpur

    Fax: 03-2026 9708
    Email: letusknow@tokiomarine.com.my

Ready to talk more?

Feel free to get in touch with us