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Personal > Claims Centre > Property & Liability Claims Process

Property & Liability Claims Process

Follow these simple steps to expedite filing of a Property & Liability claim

Call 62216111

or

Report a Claim

Property & Liability Claims Proces

  • Notify Us

    1

  • Mitigate Loss

    2

  • Report to the Police

    3

  • Collect information

    4

  • Work with us

    5

  • Submit form and documents

    6
  • Notify your intermediary or us immediately of any occurrence which may produce a claim.
  • Take all practical steps to mitigate the loss or damage.
  • Report to the policy immediately (within 24 hours, if possible) in case of theft, burglary and/or malicious damage.
  • Take photos of the damaged property, if applicable
  • Do not dispose the damaged property, if applicable
  • If we appoint Adjusters or Surveyors, please work with them to assist in the investigations.
  • Complete the claim form and submit the required documents.

Documents Required for Submission

  1. A completed Property and Liability claim form (original).
  2. A detailed list of claims for the damaged or lost property.
  3. Photos of the damaged property, if applicable.
  4. Police statement and report, if police is involved.
  5. Repair/replacement quotation and purchase receipt for the damaged or lost property.
  6. Any additional information and documents as and when required by us or adjustor.

How to report

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