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Report a Claim
Making a claim? Scroll down for instructions.
1. Tell us what it is regarding?
2. Options to Report a Claim
Travel and Sports Claims
You can read about our Travel claims process here.
Use our Online Forms
Or you can use our PDF Forms
Golfer's PDF Claim Form
TravelPro PDF Claim Form
TM Xplora PDF Claim Form
Send the completed claim form and required documents to us at:
Tokio Marine Insurance Singapore Ltd.
20 McCallum Street, #09-01
Tokio Marine Centre
Singapore 069046
Brunei Branch
Tokio Marine Insurance Singapore Ltd.
Unit A1 & A2, First Floor Simpang 88
Bangunan Hau Man Yong Complex
Kampong Kiulap BE1518
Negara Brunei Darussalam
For assistance on making a claim, get in touch with us at:
Email: tmisclaims@tokiomarine.com.sg
Tel: +65 6221 6111
Fax :+65 6225 9887
(Mondays to Fridays: 8.45am to 5.45pm)
Brunei Branch
Tel: +673 223 6110
Fax: +673 223 6102
(Mondays to Thursdays: 8.00am to 12.00pm, 1.00pm to 5.00pm)
(Fridays: 8.00am to 12.00pm, 2.00pm to 5.00pm)
(Saturdays: 8.00am to 12.00pm)
If it's a Life Insurance claim
Life Insurance claims cannot be made over the phone.
You can read about our Life Insurance claims process here
Or you can use our PDF Forms
Life Insurance Hospital & Surgical Claim Form
For assistance on making a claims, get in touch with us at:
Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046
Tel: +65 6592 6100 Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm
If it's a General Insurance claim
You can read about our Hospital & Surgical claims process here.
Use our Online Forms
Or you can use our PDF Forms
TMCare Individual Hospital PDF Claim Form
Send the completed claim form and required documents to us at:
Tokio Marine Insurance Singapore Ltd.
20 McCallum Street, #09-01
Tokio Marine Centre
Singapore 069046
Brunei Branch
Tokio Marine Insurance Singapore Ltd.
Unit A1 & A2, First Floor Simpang 88
Bangunan Hau Man Yong Complex
Kampong Kiulap BE1518
Negara Brunei Darussalam
For assistance on making a claim, get in touch with us at:
Email: tmisclaims@tokiomarine.com.sg
Tel: +65 6221 6111
Fax :+65 6225 9887
(Mondays to Fridays: 8.45am to 5.45pm)
Brunei Branch
Tel: +673 223 6110
Fax: +673 223 6102
(Mondays to Thursdays: 8.00am to 12.00pm, 1.00pm to 5.00pm)
(Fridays: 8.00am to 12.00pm, 2.00pm to 5.00pm)
(Saturdays: 8.00am to 12.00pm)
Dread Disease/Critical Illness Claims
Dread Disease/Critical Illness claims cannot be made over the phone.
You can read about our Dread Disease/Critical Illness claims process here and Juvenile Condition claims process here
Download the claim form
For assistance on making a claims, get in touch with us at:
Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046
Tel: +65 6592 6100 Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm
Motor Claims
Visit any of our workshops
Motor Claims
Motor claims have to be made at any of our authorised workshops.
Please refer to the Motor Claims Guidelines on what to do after an accident.
Use our workshop locator to find your nearest workshop.
Download Claim Form
High-end Motorcycle Policy
Download reimbursement form here
Send the completed reimbursement form and original receipts to us at:
Tokio Marine Insurance Singapore Ltd.
20 McCallum Street, #09-01
Tokio Marine Centre
Singapore 069046
For assistance on making a claim, get in touch with us at:
Email: tmisclaims@tokiomarine.com.sg
Tel: +65 6221 6111
Fax :+65 6225 9887
(Mondays to Fridays: 8.45am to 5.45pm)
Total & Permanent Disability Claims
Total & Permanent Disability claims cannot be made over the phone.
You can read about our Total & Permanent Disability claims process here
Download the claim form
For assistance on making a claims, get in touch with us at:
Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046
Tel: +65 6592 6100 Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm
Death Claims
Life Insurance claims cannot be made over the phone.
You can read about our Life Insurance death claims process here
Download the claim form
For assistance on making a claims, get in touch with us at:
Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046
Tel: +65 6592 6100 Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm
Home & Family Claims
You can read about the steps to take if you have a Home & Family claim, in this guide here.
Use our Online Forms
Or you can use our PDF Forms
Domestic Helper Hospital & Surgical Online Claim Form
Burglary Online Claim Form
Fire Online Claim Form
Personal Accident Online Claim Form
Public Liability Online Claim Form
Send the completed claim form and required documents to us at:
Tokio Marine Insurance Singapore Ltd.
20 McCallum Street, #09-01
Tokio Marine Centre
Singapore 069046
Brunei Branch
Tokio Marine Insurance Singapore Ltd.
Unit A1 & A2, First Floor Simpang 88
Bangunan Hau Man Yong Complex
Kampong Kiulap BE1518
Negara Brunei Darussalam
For assistance on making a claim, get in touch with us at:
Email: tmisclaims@tokiomarine.com.sg
Tel: +65 6221 6111
Fax :+65 6225 9887
(Mondays to Fridays: 8.45am to 5.45pm)
Brunei Branch
Tel: +673 223 6110
Fax: +673 223 6102
(Mondays to Thursdays: 8.00am to 12.00pm, 1.00pm to 5.00pm)
(Fridays: 8.00am to 12.00pm, 2.00pm to 5.00pm)
(Saturdays: 8.00am to 12.00pm)
If it's a Life Insurance claim
Life Insurance claims cannot be made over the phone.
You can read about our Life Insurance Personal Accident claims process here
Download our claim form
Life Insurance Accident Claim Form
For assistance on making a claims, get in touch with us at:
Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046
Tel: +65 6592 6100 Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm
If it's a General Insurance claim
You can read about our General Insurance Personl Accident claims process here.
Use our Online Forms
Or you can use our PDF Forms
TMCare Individual Hospital Online Claim Form
Send the completed claim form and required documents to us at:
Tokio Marine Insurance Singapore Ltd.
20 McCallum Street, #09-01
Tokio Marine Centre
Singapore 069046
Brunei Branch
Tokio Marine Insurance Singapore Ltd.
Unit A1 & A2, First Floor Simpang 88
Bangunan Hau Man Yong Complex
Kampong Kiulap BE1518
Negara Brunei Darussalam
For assistance on making a claim, get in touch with us at:
Email: tmisclaims@tokiomarine.com.sg
Tel: +65 6221 6111
Fax :+65 6225 9887
(Mondays to Fridays: 8.45am to 5.45pm)
Brunei Branch
Tel: +673 223 6110
Fax: +673 223 6102
(Mondays to Thursdays: 8.00am to 12.00pm, 1.00pm to 5.00pm)
(Fridays: 8.00am to 12.00pm, 2.00pm to 5.00pm)
(Saturdays: 8.00am to 12.00pm)
Activities of Daily Living (ADL) Disability claims cannot be made over the phone.
You can read about our Activities of Daily Living (ADL) Disability claims process here.
Download the claim form
Download the assessor listing
For assistance on making a claim, get in touch with us at:
Tokio Marine Life Insurance Singapore Ltd.
Customer Service Department
20 McCallum Street #07-01
Tokio Marine Centre
Singapore 069046
Tel: +65 6592 6100 Fax : +65 6223 9120
Email: customercare@tokiomarine-life.sg
Operating Hours: Mondays to Fridays, 8.45 am to 5.45 pm
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