Marine Claims Process

Follow these simple steps to expedite filing of a Marine claim

What is the process for making a Marine Claim?

  • Marine Cargo Summary of Documentation


  • Submit the following documents to our local settling agent in order to receive payment:
  • Original Policy or Certificate of Insurance
  • Original Bill of Lading or Air Waybill (as applicable)
  • Copy of Invoice and Packing List or Weight Note
  • Notice of claim against Carriers, Port Authority, Forwarder and their replies on liability
  • Port Inward and Outward Survey Report or Airlines Discrepancy/Damage Report (as applicable)
  • Forwarder’s Delivery Order (if available)
  • Delivery Receipts such as Carriers’ Loading and Discharge Tally Sheets, Containers’ Stuffing and Un-stuffing Tally Records
  • Custom Declaration Form (if available)
  • QC Report on extent of damages and quantities affected (applicable for materials, semi-finished and finished goods)
  • Technical/Damage Report on extent of damages (applicable for machinery)
  • Repair/Replacement Bill(s) where applicable
  • Claim Bill less salvage
  • Any additional information and documentary evidence as may be required by us and surveyors

What to do after an incident

Marine Claim Guideline

A marine cargo policy provides coverage for physical loss or damage to the insured property arising from a fortuitous (loss must be accidental) and external cause (loss must be caused by some event occurring outside the property insured).


In the event of a claim, it is your duty as the insured (or a party presenting the claim) to:

  • Mitigate the extent of damage, taking all reasonable measures to minimize and prevent further loss or damage.
  • Ensure that all rights against carriers, bailees or other third parties are properly preserved and exercised (i.e. within 3 days from receipt of the cargo)
  • Report the loss/damage immediately to the Insurers or the Survey/Settling Agent named in the policy.
  • Give full cooperation to the surveyors or insurance representative.
  • Inspect cargo for loss or damage on arrival before you sign for clean receipt
  • Examine container's seal number (whether it has been broken or missing) and container's condition (whether it has been damaged, holed) and record this on the delivery receipt.
  • Take photographs in all stages upon receiving of damaged cargo until loss mitigation and segregation.

Things to Avoid

  • Do not sign a clean delivery receipt if the cargo has arrived in damaged or short shipments.
  • Do not dispose of damaged cargo and/or packing material prior to survey or our consent.
  • Do not accept any settlement from carriers without our consent.

General Average Claim

In there is a marine perils cause, the carrier will have to declare "General Average". Following the declaration, the cargo will not be released to the consignee until security has been obtained. In general, there are 2 forms of security required in a general average situation.

General Average Guarantee: This is a guarantee from your cargo insurance company to sign. It promises to pay the general average contribution required from your cargo interest (subject to policy limits). This guarantee frees you from making a cash deposit.

General Average Bond and Valuation Form: This is your agreement to pay the proportion of the general average loss required by your cargo shipment.

Note: When you receive notification of a general average, please contact Tokio Marine Insurance (Thailand) Public Company Limited immediately. We will assist you in providing the average guarantee and advice of how to proceed.

Did you know?

When to make a report

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Always report the accident  to Tokio Marine  as below contact number in "How to report" session

  • Weekdays (within 24 hours)
  • Weekends & Public Holidays (within 24 hours)

Why make a report?

By not making a report you may

  • Lose all the claim benefits/rights that you are entitled to get and / or
  • Ignore your responsibility to yourself and other involved parties

How to report

Reporting an accident in Thailand


Report to Police Stations (if required)


Bring a copy of the report to us.