Personal Accident Claims Process

Follow these simple steps to expedite filing of a Personal Accident claims

What is the process for making a Personal Accident Claim? 

  • Complete a Claims Form

  • Submit Documents

  • Police Report

  • Provide evidence to support your claim


  • Ensure you fill in complete details of injury
  • Submit original invoices for all medical and treatment reports
  • Make a police report (if required)
  • Completed Claim Form
  • All of medical and treatment reports in connection the treatment
  • Original Medical Bills/receipts
  • Police Report (if required)
  • Death Certificate
  • Burial Certificate
  • Other (if required)

What to do after an accident

  1. Notify our Claims Department by phone as soon as possible
    with full details of the accident
  2. Seek medical treatment from a qualified and registered medical practitioner immediately
  3. Notify the police in case of vehicular or fatal accident
  4. Cooperate with us and the Adjuster when required, to facilitate all claim handling

Did you know?

When to make a report

Always report the accident even if it doesn’t give rise to a claim.

  • Weekdays (within 24 hours)
  • Weekends & Public Holidays (within 24 hour)

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Why make a report?

By not making a report you may

  • Lose all the claim benefits/rights that you are entitled to get and / or
  • Ignore your responsibility to yourself and other involved parties

How to make a report

Reporting an accident in Thailand


Make a report at the nearest police station.


Bring a copy of the report to us.