Fire Insurance Claim Process

Follow these simple steps to expedite filing of a Fire claim

Documents Required for Submission

Completed Insurer’s Claim Form
Details of Loss or Property damage
Copy of Police Report
Quotation of repair /value of property damage
Photographs on the property damage and /or premise damage (if required)
Repair or replacement bills
Additional evidences are required by Insurer or Adjuster

Submit the completed claim form and required documents through your servicing adviser, or mail them to us at:

Non motor claim Department
Tokio Marine Safety Insurance (Thailand) PCL.
S&A Building, 2nd - 6th floors, No.302, Silom Road, Suriyawong, Bangrak, Bangkok 10500

Download Household & Fire Claim Form

PDF, 188.91 KB

What to do after a fire

Completed Insurer’s Claim Form
Details of Loss or Property damage
Copy of Police Report
Quotation of repair /value of property damage
Photographs on the property damage and /or premise damage (if required)
Repair or replacement bills
Additional evidences are required by Insurer or Adjuster

When to make a report

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Always report the accident even if it doesn’t give rise to a claim.

Weekdays (within 24 hours)
Weekends & Public Holidays (within 24 hour)

By not making a report you may

Lose all the claim benefits/rights that you are entitled to get and / or
Ignore your responsibility to yourself and other involved parties

Reporting an Accident in Thailand

Make a report at the nearest police station.
Bring a copy of the report to us.

Duration of claim processing and reimbursement

The Company shall pay the amount of loss or damage within 15 days from date of settlement of claims and upon the Company's receipt of all valid proof of the loss or damage