Householder’s Insurance Claim Process

Follow these simple steps to expedite filing of a Householder's claim

What is the process for making a Householder’s Insurance Claim?

  • Complete a Claims Form

  • Make a police report

  • Provide evidence to support your claim


  • Ensure you fill in complete details of loss or damage
  • In case of theft, submit a copy of the report to us
  • Quotation for repair
  • Value of property damage
  • Photographs on property damage and/or premise damage (if required)
  • Repair or replacement bills
  • Additional evidences are required by us or the Adjuster

What to do after an accident

  1. Notify our Claims Department by phone as soon as possible
  2. In case of theft or missing golf equipment, notify the police and take one copy for our evidence
  3. Maintain all damaged property for our inspection
  4. Take photographs of all property damage to support your claim
  5. Provide any evidence to support your claim, as requested by us
  6. Cooperate with us and the Adjuster to facilitate all claim handling

When to make a report

Notify our Claims Department by phone as soon as possible, with details of loss or damage, and current situation.

Always report the accident even if it doesn’t give rise to a claim.

  • Weekdays (within 24 hours)
  • Weekends & Public Holidays (within 24 hour)

Why make a report?

By not making a report you may

  • Lose all the claim benefits/rights that you are entitled to get and / or
  • Ignore your responsibility to yourself and other involved parties

How to make a report

Reporting a householder’s loss in Thailand


Make a report at the nearest police station.


Bring a copy of the report to us.