Contact us

General & other enquiries

Toll Free using Internet connection

Operating Hours:

Every Days

24 Hours

Call Now

You can call us

Contact Center (24/7): 14006

Tel: +62 21 572 5772

Fax: +62 21 572 4007,
+62 21 572 4010 (Claim)

Operating hours:

Monday to Friday

08:00 - 17:00 WIB

You can email us

customervoice@tokiomarine.co.id

Operating Hours:

Monday to Friday

08:00 - 17:00 WIB

You can visit us

Head Office

Sentral Senayan I, 3rd Floor
Jl. Asia Afrika No. 8
Jakarta 10270

Operating Hours:

Monday to Friday

08:00 - 17:00 WIB

Find Branch/Representative Offices

Online Enquiry Form

How do we address you?

Salutation

Mr
Mrs
Miss

Looks like you haven’t selected your title. Please select again.

Name

Please enter valid name

What is the best way to contact you?

Select

Email
Phone

Please let us know the best way to reach you.

Enter contact Info

Oops, looks like we can't reach you with the details you've provided. Please enter valid contact details.

What is this regarding?

Select what type of enquiry

General Enquiry
Products Enquiry
Claims
Feedback
Complaint

Please select the type of enquiry.

Let us know what it's about so we can get the right people to contact you. Please enter less than 1000 characters."

Yes, I agree to submit my above data.

Don’t forget to select the checkbox.

Yes, I would like to be contacted about my above submission.

Don’t forget to select the checkbox.

Data is being manipulated, please try again later.

Your form has been submitted!

Oops, something broke us off! Please try again later.

Customer Complaints Services

We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspiring trust through our products and services.

We will acknowledge your feedback within 2 working days* and conduct a thorough review to resolve your concerns. We strive to put matters right within the first 20 days. In instances where we need a longer time to resolve due to the complexity of the matter, we will notify you of the maximum extension of the next 20 working days*.

Suppose the customers feel that the settlement from TMI is still not appropriate. In that case, the customers can continue the process of resolving their complaints through the mediation facility of The Financial Services Authority, or any other Alternative Dispute Resolution Institution.

*) Based on the operational hours.