Social Media Policy

Social Media Community Policy

Welcome to Tokio Marine’s social media channels, which allow us to communicate and engage with the public as well as our existing customers. We welcome you to share your thoughts with us.

Please bear in mind that our social media channels are monitored and regulated. As much as we do our best to answer your queries and comments and exercise transparency on information sharing, Tokio Marine will, in its discretion, choose not to comment on any issues of controversy and exercise the option of removing any posts which may be:

  • Factually incorrect
  • Offensive, abusive, defames or threatens others
  • Unrelated to Tokio Marine Insurance Group, of which could be considered spam
  • Vulgar, obscene or indecent language
  • Illegal or in any way endorsing illegal activities
  • Breaks any laws or regulations or rules of any Social Media Site (Facebook, Twitter, etc.) or encourages others to do so
  • An infringement of any intellectual property rights, such as copyright
  • Contains of implicates names or personal information related to our employees
  • Contains of implicates personal information (names, address, phone number, email etc.) of others
  • Posts or other material which is deemed inappropriate by the site administrators or appropriate team managers will be deleted upon discovery.

By accessing, viewing and/or posting any content related directly or indirectly to Tokio Marine on any social media channels, you accept, without limitation or qualification, the aforementioned rules. In the event that someone’s repeated posts do not comply with these rules, Tokio Marine may exercise the right of last resort to ban said person from these social media channels.

Should you be a client of Tokio Marine and would need us to answer any specific questions with regards to our existing relationship, do contact us directly at (for Tokio Marine General Insurance) and (for Tokio Marine Life Insurance) or via a private message through our various social media channels. Due to privacy concerns, do note that we may not be able to answer queries related to your existing policies if they are raised publicly through these sites.

Although Tokio Marine has chosen to host ourselves on these social media platforms, we are in no way affiliated to them. As such, it is important that you as a user take note of the information that you choose to share on these sites. Tokio Marine will not be held responsible for any privacy, security policies or practices by any of these social media platforms.

To understand and familiarize yourself with the various policies of the platforms and how your information may be used or displayed on these platforms (or any other third party sites linked to the channel), click on these various links:


All principles and practices mentioned in Tokio Marine’s Privacy Policy will be applied to all contributions on any of our Social Media Sites.

Although we may choose to post links from third party sites, this action is in no way constituting to any form of endorsement for such third party sites, content or company. Tokio Marine will not be held responsible for any views expressed by anyone other than ourselves due the public nature of social media channels.

As Tokio Marine will never request for any personal information to be disclosed publicly, please refrain from sharing such details on any of our social media channels.

The information provided by Tokio Marine Insurance Group on its social media channels are for informational purposes only. Nothing on Tokio Marine Insurance Group’s social media channels should be construed as a solicitation, offer, advice, recommendation, or any other service to acquire or dispose of any investment or to engage in any other investment or transaction. For information about any specific products and/or country please visit the respective websites. Nothing on Tokio Marine Insurance Group’s social media channels constitutes a promise or offer of employment. 

For more information, please refer to the Terms of Use on that also apply to Tokio Marine Insurance Group’s social media channels.