Contact Us

24 hours Hotlines

Roadside and Breakdown Assistance

1800 88 1301 / 03-2053 5800

Travel Assistance

03-7628 3877 / 03-7841 5770

Cashless Hospital Admission

Premier PA Partner / Tokio Marine PremierUltra PA
03-7839 7827 or 1-800-88-2678

Premier Medic Partner / Medic Plus
1-800-88-2678

For General & Product Enquiries

Call / Fax

Customer Service Hotline:
1800-88-0812

Fax:
03-2022 0804

Operating hours

Mondays to Fridays

8.30am - 5.30pm

WhatsApp Live Chat

+603-2027 8488

Monday to Friday

(Except public holiday)

8.30am - 5.30pm

Visit / Write to us

Tokio Marine Insurans (Malaysia) Berhad
Level 20, Menara Hap Seng 3,
Plaza Hap Seng,
No. 1, Jalan P. Ramlee,
50250 Kuala Lumpur.

General Line:
03-2027 8200 / 03-2789 8800

Fax:
03-2022 2295

Visit one of our branches

Operating hours

Mondays to Fridays

8.30am - 5.30pm

Visit our branches

Email us

General enquiries
letusknow@tokiomarine.com.my

Corporate enquiries
communications@tokiomarine.com.my

Employee Screening
humanresources@tokiomarine.com.my

Online Enquiry

Online Enquiry Form

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Customer Engagement Centre (Complaints Unit)

Step 1:
Complaint Detail

We are committed to providing efficient and effective services in handling your feedback and complaint. You can file your feedback or complaint via the following channels.

Write to us

Complaint Handling Unit

Tokio Marine Insurans (Malaysia) Berhad
Level 20, Menara Hap Seng 3,
Plaza Hap Seng, No. 1,
Jalan P. Ramlee, 50250
Kuala Lumpur.

Walk in to any of our branches

Visit our branches

Personal In Charge

Ms. Nur Aini/Ms. Ramla

Call us

1800-88-0812

WhatsApp Us

+603-2027 8488

Email us

letusknow@tokiomarine.com.my

Step 2 :
Registration and acknowledgement of Complaint

Once we receive your complaint, a Complaint Handling Officer will register your case.
You’ll receive written acknowledgement towards your complaint within 1 working day along with the complaint reference number and complaint resolution turn around time.

Step 3 :
Investigation

We will conduct a thorough review of your case.

Step 4 :
Resolution

You’ll receive a formal response within 14 calendar days, detailing the outcome of the investigation.
If additional time is needed, we’ll send you an update to keep you informed.

Step 5 :
Escalation (if needed)

If you’re not satisfied with our decision, you may escalate your complaint to:

BNMLINK
Laman Informasi Nasihat dan Khidmat (LINK)
P.O. Box 10922
50929 Kuala Lumpur
Malaysia

Tel : 1-300-88-5465 (LINK)
+603-2174 1717 (Overseas)
Fax : 03 - 2174 1515
Email : bnmtelelink@bnm.gov.my

Mediator
Financial Markets Ombudsman Service
(Formerly known as Ombudsman for Financial Services)
Level 14, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.

Tel : 03 - 2272 2811
Website : www.fmos.org.my