Total Permanent Disability Claims Process

Follow these simple steps to expedite filing of a Total Permanent Disability claim

  • Report Your Claim

  • Selection of submission

  • Simple steps to Complete submission

  • Receipt Acknowledgement

  • Submission Log


  • Report your claims via e-Service. Please click on Login > Life Insurance eServices.
  • Select e-Claims submission via e-claims menu.
  • Select type of claim that you wish to submit (New Claim, Query reply or Appeal).
  • Follow the simple steps to complete the e-claim submission.
  • Upon successful e-Claims submission, Policy Owner will receive an e-Claims Receipt Acknowledgement in the form of screen message, SMS and email.
  • Policy Owner will be directed to " Submission Log" to view the submission records with claim details.

Documentation Required

Mandatory Documents

  1. Claim Form - Other Than Death Claim (to be completed by Claimant)
  2. Confidential Medical Certificate on TPD (to be completed by attending physician)
  3. Assured's NRIC
  4. Claimant's NRIC
  5. Termination / Medically Boardedout Letter

Supporting Documents (whichever applicable)

  1. SOCSO settlement letter
  2. Jemaah doctor PERKESO medical report

Important Notes Prior to Submission

  1. Ensure completion of claim forms and completeness of all document to avoid unnecessary delay.
  2. Policy Owner can download or print relevant claim form(s) via e-Claims “View Claims Requirements” under e-Claims menu in e-Service.
  3. The medical report is to be completed at the claimant’s own expense.
  4. The checklist provides a reference of the point-of-submission requirements only. The company reserves the right to request for other relevant documents and information.