Jakarta April 04, 2018 - Tokopedia today officially announces its partnership with PT Asuransi Tokio Marine Indonesia (Tokio Marine) in providing Retail Logistic Insurance for Toppers (Users of Tokopedia, red). Tokio Marine will serve as insurer to protect against potential damages and loss of goods purchased by Toppers during the delivery process. This is expected to improve both serenity (peace of mind) and the customer experience.

COO Tokopedia, Melissa Siska Juminto said that as the leading marketplace in Indonesia, Tokopedia allows anyone to have safe, transparent, and efficient shopping online. "It is very important to support the ease of shopping online with maximum protection. We place attention on this aspect, so that Toppers can shop conveniently and comfortably without worrying about the delivery."

Melisa added, "In addition to enhancing the experience of Toppers when shopping at Tokopedia, we also want to encourage more people to try the convenience and safety of shopping online at the Tokopedia platform together with services offered by Tokio Marine Insurance. This is part of our mission to democratize commerce through technology. Building Tokopedia is like building a city. Therefore, collaboration with strategic partners who have the same passion in democratizing commerce through technology is important.”

Tokio Marine is the first and largest insurance company in Japan for more than 130 years, and has been operating in 38 countries worldwide. Tokio Marine welcomes this partnership to insure the delivery of goods with Tokopedia. "The ease of shopping online still remains a concern for some people, especially the possibility of damage or loss of goods in the delivery process. Together with Tokopedia, we hope to contribute in educating the Indonesian public the simplicity and safety of online shopping through the e-commerce platform," said President Director of Tokio Marine Indonesia, Josef Gunawan Setyo.

Through the partnership with Tokio Marine, the usage of Logistic Insurance will become easier for Toppers, keeping in mind the lack of uniformity of services, including in terms of insurance premiums, standard operations, and the categories of goods that can be insured. Users can also file claims directly through the Tokopedia resolution center.

Tokio Marine Insurance can also be easily accessed. In the page Add to Cart, Toppers will be given the option to purchase insurance at an additional premium of 0.2% of the item price[1]. The insured amount given to Toppers will be the price of the goods together with the delivery cost.

Should there be any damage or loss in the delivery process, Toppers can file complaints within 1x24 hours upon receiving the goods. Tokopedia will process these claims by asking for confirmation of damage or loss with the delivery expedition company. After receiving confirmation, an investigation will be performed by Tokio Marine for 1x24 hours once the completed claim documents have been submitted. If approved, Tokio Marine will confirm the claim amount with Tokopedia to process the indemnity for Toppers.


About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace platform in Indonesia, empowering millions of merchants and consumers to participate in the future of commerce. Our vision is to build an ecosystem where everyone can start and discover anything with ease.

About PT Asuransi Tokio Marine Indonesia

PT Asuransi Tokio Marine Indonesia is a joint-venture company between Tokio Marine Asia Pte. Ltd. and PT Asuransi Jasa Indonesia and has been doing business in Indonesia since 1975. Currently the Company has 8 branch offices and 4 representative offices. PT Asuransi Tokio Marine Indonesia is one of the biggest general insurance companies in Indonesia and has been receiving many awards due to its excellent predicate on financial performances. It is the mission and commitment of PT Asuransi Tokio Marine Indonesia to be an integral part of community through its compliance with relevant regulations and sound participation in the community. For further information, please visit www.tokiomarine.com.

[1] For delivery using Wahana expedition, if the purchased item price below is Rp 300,000, the insurance will use PT Asuransi Tokio Marine Indonesia through Tokopedia, which is 0.2% of the item price. However, if the item price is higher or equal to Rp 300,000, the buyer must use the insurance of the Wahana expedition of 0.5% from the item price. In case of lost or damaged goods, if the buyer does not choose the Delivery Insurance on Tokopedia website, when there is loss or damage of the goods, Tokopedia users will still get a change from Tokopedia Logistics Partner maximum of 10 (ten) times of delivery cost or in accordance with existing conditions.