Tokio Marine Indonesia enters the year 2024 with fervor, aiming to accelerate its performance to surpass competitors in the Indonesian general insurance industry. To kickstart this initiative, Tokio Marine Indonesia hosted the Agency Kick Off 2024 event at Hotel Mason Pine Bandung today, Wednesday, January 17, 2024.
TAPPS Application (Tokio Marine Agency Applications) (left to right): Doddy Dwi S. Sinaga - Head of Agency Department of PT Asuransi Tokio Marine Indonesia; Sancoyo Setiabudi - President Director of PT Asuransi Tokio Marine Indonesia; Foster Kurniawan - Head of Digital Strategy Department of PT Asuransi Tokio Marine Indonesia..
Sancoyo Setiabudi, President Director of Tokio Marine Indonesia, explained that the Agency Kick Off 2024 is a manifestation of the company's determination to elevate performance in the upcoming year. "Through this event, we will inspire the spirit of our Tokio Marine Indonesia agents by sharing our key achievements in 2023, announcing strategic policy directions, and unveiling innovative initiatives that will support our agents in achieving their best performance in 2024. Additionally, we will express our appreciation to our top-performing agents who have gone above and beyond for Tokio Marine Indonesia," stated Sancoyo in his enthusiastic address during the vibrant event.
Intriguingly, Sancoyo continued, the Agency Kick-Off 2024 carries the theme "Take The Lead," symbolized by the image of the high-speed Jakarta-Bandung Whoosh train. This theme signifies Tokio Marine Indonesia's strong commitment to accelerate its performance at high speed using innovative digital technology. "That's why our theme includes the Whoosh image, representing the Jakarta-Bandung high-speed train, a pioneer of technology in Southeast Asia. Even our agents were transported to the event venue using Whoosh, allowing them to experience the high-speed technological performance that we hope will serve as an inspiration to boost performance in 2024," explained Sancoyo.
Foster Kurniawan, Head of Digital Strategy Department of Tokio Marine Indonesia, outlined the company's efforts to enhance the contribution of agencies to overall performance. "We are striving to increase our agency's contribution through two main strategies: first, the addition of flagship products in the retail and SME segments, and second, the launch of the four digital innovations strategy," explained Foster on a similar occasion.
The four digital innovations embraced by Tokio Marine Indonesia in 2024 include the enhancement of the TAPPS (Tokio Marine Agency Applications) application, which will be enriched with new products, product information, and loyalty programs. The second innovation is the Online Claim Platform, designed to facilitate online claims for policyholders. The third is the Community Platform, providing employee benefits in the corporate segment. Lastly, the AI Assistant innovation will act as a personal assistant for agents. "The combination of Tokio Marine Indonesia's product excellence with these digital innovations strengthens our belief that it will further enhance our performance achievements in 2024," Foster emphasized.
Doddy Dwi S. Sinaga, Head of the Agency Department of Tokio Marine Indonesia, explained that with these strategies, the company believes the contribution of product sales through agency channels will increase. "The innovations we are implementing will provide a different experience for our agents. Additionally, we are targeting a minimum 15% growth in the number of agents from 2023," Doddy asserted.
The Agency Kick-Off 2024 event was also highlighted by the announcement of awards for outstanding agents. A total of 64 high-achieving agents will be sent to the United Kingdom and Japan in 2024. These rewards serve as appreciation for agents who have achieved Top Producer 2023, Top Profitable 2023, Top Rookie 2023, and The Most Digital Agent 2023 accolades. "We highly value the achievements of our top-performing agents. Hence, we appreciate them with extraordinary travel plans to world-renowned tourist destinations such as London, Manchester, Liverpool, and Sapporo, Japan," explained Doddy.
This appreciation is a testament to the company's gratitude to its agents, whose contributions have enabled Tokio Marine Indonesia to achieve remarkable milestones in 2023, including premiums exceeding IDR 2.2 trillion," added Foster Kurniawan.
Sancoyo Setiabudi is confident that the Agency Kick-Off 2024 marks a great beginning for Tokio Marine Indonesia in the year 2024. "We believe the support of our agents is crucial in achieving Tokio Marine Indonesia's best performance in 2024. Therefore, we wholeheartedly express our highest appreciation to our partners, the top-performing agents who have proven that high-performance results are achievable through hard work, smart strategies, and the strength of Tokio Marine Indonesia's flagship products and the digital innovations we embrace," concluded Sancoyo in his concluding remarks.
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