Tokio Marine Strengthens its Ties with Travel Agents as Travelling Trends

In his greeting, Sancoyo Setiabudi, President Director of TMI, said, “TMI is fully committed in supporting the travel business through travel insurance, with our products, namely Tokio Marine Travel Partner (TMTP), which was created to support growing travel agencies in Indonesia. Other than that, to facilitate travel agents in giving better service to their customers, Tokio Marine Indonesia has partnered with OPSIGO, a pioneer business in Travel Technology.”

Operating in Indonesia since 1975 and entering its golden age of 50, TMI achieved to record a gross premium of Rp 2,3 trillion, growing by 3,1% year on year by December 2024*. TMI has also partnered with over 80 Travel Agents and have more than 200 thousand active customers. Other than that, TMI has processed 655 thousand claims with total claims paid reaching Rp 1,15 trillion.

*This data is based on achievements by December 2024 and does not guarantee the same results in the future.

According to Ahmad Khomaini, Head of Affinity & Financial Institution TMI, “We are very open to working with many sides regarding the travel industry. As of now, we have worked with All Nippon Airways (ANA), where customers can buy TMI travel insurance from the ANA website. Continuously, we have also done a variety of collaborations with many travel agents and business partners to educate the public.”

Furthermore, Ahmad adds that TMI will expand the unique feature for handling travel insurance claims. With this feature, customers will be able to submit insurance claims easily and practically online, just by downloading claims supporting documentation. Moreover, the claim status can be monitored in real-time.

According to Djoko Mulyono, Head of Product Development TMI, “Tokio Marine Travel Partner (TMTP) has the dominance from the product or process claim angle, which can be done anywhere. For example, claims for delays under 4 hours, guaranteed additional insurance for 24 hours (after the previously covered 24 hours), and others. Except for the United States and Canada, this insurance is applicable worldwide. TMI is also registered as travel agencies for countries under Schengen, which includes coverage for pre-existing medical conditions prior to travel. An innovation from TMTP compared to other travel insurance, among others, is visa extension and Benefit Missed Event, which allows compensation for tickets of missed events.” All these benefits and coverage must comply with the terms and conditions of Tokio Marine Travel Partner (TMTP).

Moreover, TMI is committed to strengthening their cooperation with travel agencies through many attractive benefits, like the ones said by Hafizh Prasetya, Head of Affinity TMI. “To increase the quality of our cooperation with those in the travel industry, TMI will give attractive benefits to travel agents that work with TMI. We will also strengthen the infrastructure and system to accelerate the claim process. Throughout 2024, we’ve handled 126 claims, more than 96% of them have been completed according to SLA (Service Level Agreement). This shows out commitment to process claims quickly and accurately.”

With the increase of tourists who domestically travel in 2024, which reached 920 million or increased by 22%, and the increase of international travel to 8,13 million or increased by 18%, TMI will focus more on expanding its travel insurance[1], which is Tokio Marine Travel Partner (TMTP). Not only does TMPT protect various risks during travel, such as flight delays, damaged or lost baggage, medical fees, and home protection, but it also provides selectable benefits, such as Benefit Missed Event, that gives compensation if a customer fails to participate in an event or show within reasons that are guaranteed by policy, this benefit can be added whenever. For more information regarding TMTP so you can live #BebasCemas (#WorryFree), visit the TMI #bebascemas website at https://bebascemas.tokiomarine.co.id/ or at the Instagram @tmipartner.