Enjoy Complimentary
Mastercard® Flight Delay Pass

Mastercard^® Flight Delay Pass is a service that offers complimentary airport lounge access in the event of flight delay by more than 2 hours. Exclusively brought to you by TMIM in partnership with GMAT for the MasterCard® Flight Delay Pass.

You are required to register your flight with the Mastercard^® Flight Delay Pass program at least 24 hours prior to the departure.

Click here to register: Mastercard | Flight Delay Pass

Once successful registration and if your flight is delayed by 120 minutes or more, you’ll receive a LoungeKey™ pass, giving you complimentary access to an airport lounge at the location of your delay.

LoungeKey™ Lounge Finder: Stranded Traveller | LoungeKey Single Use Pass

No, Mastercard^® Flight Delay Pass is a complimentary benefit" provided during this Campaign. This complimentary benefit is available with the purchase of Tokio Marine Explorer via TokioNow Online Direct from 9 July 2025 to 30 September 2025.

Click for more details about MasterCard^® Flight Delay Pass. Mastercard | Flight Delay Pass

You may refer to the registration guide provided in the email notification and proceed to register at Mastercard | Flight Delay Pass. You may register at any time, but make sure to complete it at least 24 hours before your original scheduled departure.

Once registration successful, you will receive an email from Mastercard^® Flight Delay Pass - notifications@fdp.mastercard.com

If you did not receive the email, please contact Mastercard^® Flight Delay Pass customer service at customerservice@flightdelaypass.mastercard.com

During lounge registration, the following information will be captured:

1. Passenger’s name (as per flight booking)
2. Passenger’s email address & phone number
3. Flight number (please enter both flight number (ie:MH713) if it’s a return trip)
4. Flight departure date (please enter both flight number (ie:MH713) if it’s a return trip)

Each passcode provided allows you to register up to four (4) flights, including connecting flights, under the Mastercard^® Flight Delay Pass service.

Yes, you may register on behalf of your family members using your own email address and mobile number. If a flight delay occurs, you will receive the LoungeKey™ QR code and will need to share it with your family members so they can access the lounge.

Alternatively, you can provide each family member with their individual passcode, allowing them to register using their own email address and mobile number. In the event of a flight delay, they will receive their QR code directly.

Note for children:
Before registering your child, please check the admission policies of the lounges at your departure airport to confirm the admission policies for entry.

Click here for lounge-specific information: Stranded Traveller | LoungeKey Single Use Pass

Your registration may be unsuccessful due to the following reasons:

1. You attempted to register after your flight’s actual departure time.
2. There are no participating lounges in the LoungeKey™ network at your departure airport.
3. Flight data is unavailable for the airline or flight you selected.

For further assistance, please contact Mastercard^® Flight Delay Pass customer service: customerservice@flightdelaypass.mastercard.com

Yes, but any updates must be made before your flight’s scheduled departure time. To make changes, you’ll need to cancel your existing registration using the cancellation link provided in your confirmation email, and then re-register with the correct details.

Please note failure to do so will result in forfeiture lounge access eligibility.

For further assistance, please contact Mastercard^® Flight Delay Pass customer service: customerservice@flightdelaypass.mastercard.com