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Roadside & Breakdown Assistance
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Cashless Hospital Admission
Premier PA Partner / Premier UltraPA
Premier Medic Partner / Medic Plus
Find questions related to
My Tokio App
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Who can register to use MyTokioApp? -
Can I use MyTokioApp on my phone and tablet? -
Experiencing issues with registering your account? -
I have renewed my policy, but the details have not been updated in the app -
I did not receive an OTP verification code via SMS -
My account has been blocked for entering the wrong password. What should I do the next? -
The screen that I’m viewing is empty or not loading -
Can I still use the old TMIM AutoPartner app for roadside assistance? -
I recently purchased a policy. Why hasn’t it appeared in the app? -
What are the minimum requirements for using the app on a mobile device? -
I have a policy under a company name. Can I register and use the app? -
How can users enable biometric authentication (e.g., Face ID, Touch ID, and Fingerprint) for this app? -
What if a user's phone does not support biometric authentication? -
Is an internet connection required to use MyTokioApp? -
Can I log in to MyTokioApp using my friend's phone? -
Is it possible to access and log in to MyTokioApp using a jailbroken/rooted device?
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Home Insurance
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How to Pay
My Tokio App
Have unanswered questions?
Contact our customer service directly via phone or email.
Tokio Marine Insurans (Malaysia) Berhad
Level 20, Menara Hap Seng 3,
Plaza Hap Seng, No. 1, Jalan P. Ramlee,
50250 Kuala Lumpur.
Phone Number 1800-88-0812
Click here for
PIDM’s TIPS Brochure
