Fair Dealing

Fair Dealing (TMLS)

Driven by Customer-focus, Integrity and Excellence as our corporate core values, Tokio Marine Life Insurance Singapore (TMLS) aspires to be one of the best known, trusted and preferred Life Insurance partner.

To create an environment where our customers will continually have confidence in us, we are committed to inspire trust through our products and services. One of the ways of achieving this is by way of translating the Fair Dealing Guidelines, stipulated by the Monetary Authority of Singapore, into an everyday practise in our organisation.

TMLS will make every effort to deliver the following 5 Fair Dealing outcomes:

1. We are an organisation where fair dealing is central to our corporate culture.
2. We offer products and services that are suitable for each customer.
3. Our professional and competent Consultants will provide customers with quality advice and appropriate recommendations.
4. We will deliver clear, relevant and timely information to assist our customers make well-informed financial decisions.
5. We will receive customer complaints objectively before taking appropriate actions in an effective and prompt manner.

At TMLS, we are committed to have Your Security Our Priority!

We are committed to a fair dealing culture within the organisation. We welcome your feedback so that we can enhance your customer service experience with Tokio Marine Life Singapore. If you would like to provide us with feedback, please email to customercare@tokiomarine-life.sg or call +65 6592 6100.

Policy Owners’ Protection Scheme

The Policy Owners’ Protection Scheme (PPF Scheme) protects policy benefits in the event a PPF Scheme member fails. Tokio Marine Life Insurance Singapore Ltd. is a member of the PPF Scheme registered under the Monetary Authority of Singapore (MAS). All our existing and new policies, including riders, are covered under the PPF scheme, which provides 100% protection of the guaranteed benefits up to the applicable caps. The PPF Scheme does not apply to Brunei-registered policies.

The PPF Scheme is administered by Singapore Deposit Insurance Corporation (SDIC), an independent company limited by guarantee under the Companies Act. For more information or a copy of the PPF Scheme consumer guide, please contact us or visit https://www.sdic.org.sg or http://www.lia.org.sg.

Coverage for your policy is automatic. Please refer to the list below for our products covered under the PPF Scheme