Activities of Daily Living (ADL) Disability Claims Process

Activities of Daily Living Disability claims process

Download the form

Download the “Individual Activities of Daily Living (ADL) Disability claim form”.

Submit form and documents

Submit the completed claim form, together with all supporting documents to us or through your servicing representative.

Claimant’s Statement
Doctor’s Statement (Assessment fee and medical report fee are to be borne by policyholder)
Heart Attack (Hospital Inpatient Discharge Summary, ECG reading, Troponin reading and Cardiac Enzymes Assays)
Stroke (Hospital Inpatient Discharge Summary, CT Scan and MRI Scan results)
Declaration of Beneficial Ownership (for Trust / Keyman Policies)
Consent Form For Medical Report
Authorisation Form For Crediting to Singapore Bank Account
Available hospital reports, laboratory and test results, diagnostic scan reports
Copy of police report (if disability is due to an accident)
Copy of physical NRIC of claimant
Proof of relationship for 3rd party policies
Reimbursement benefit (Original bills / receipts and doctor prescription and certification)
All documents which are in foreign language must be officially translated to English (translated by official Authority / Notary Public / Embassy) before submitting to us

Evaluation of claim

Once we have received all the required documents, we will process your claim and inform you of the outcome as soon as possible.

Closure of claim

We will inform you about the claim outcome after evaluation has concluded.

You may print this for reference

Download for printing and review

Download PDF

How to claim?

Please submit all claim documents:

(I) Through your servicing representative; or

(II) To our Customer Service Department

20 McCallum Street

#07-01 Tokio Marine Centre
Singapore 069046

(Mondays to Fridays: 8.45am to 5.45pm)

Do you have a question?

View the Frequently Asked Questions below to gain the insights you seek

How do I update when I have a change of address or contact number?

You may update your change of address and/or contact number via TMLS Policyholder’s Portal https://mypolicy.tokiomarine-life.sg. You have the option to login by scanning the QR with your Singpass app.