Dread Disease / Critical Illness Claims Process

Dread Disease / Critical Illness claims process

Download the form

Download the "Individual Dread Disease / Critical Illness claim form”.

Submit form and documents

Submit the completed claim form, together with all supporting documents to us or through your servicing representative.

Claimant’s Statement
Doctor’s Statement (medical fee to be borne by policyholder)
Declaration of Beneficial Ownership (for Trust / Keyman Policy)
Authorisation Form For Medical Report
Authorisation Form For Crediting to Singapore Bank Account
Histopathological / biopsy reports (for cancer)
ECG reading & enzymes assays & troponin reports (for heart attack)
CT scan / MRI scan results (for stroke)
Available laboratory and test results
Copy of physical NRIC of claimant and life assured
Proof of relationship for 3rd party policies
All documents which are in foreign language must be officially translated to English (translated by official Authority / Notary Public / Embassy) before submitting to us

Evaluation of claim

Once we have received all the required documents, we will process your claim and inform you of the outcome as soon as possible.

Closure of claim

We will inform you about the claim outcome after evaluation has concluded.

You may print this for reference

Download for printing and review

Download PDF

How to claim?

Please submit all claim documents:

(I) Through your servicing representative; or

(II) To our Customer Service Department

20 McCallum Street

#07-01 Tokio Marine Centre
Singapore 069046

(Mondays to Fridays: 8.45am to 5.45pm)

Do you have a question?

View the Frequently Asked Questions below to gain the insights you seek

How do I update when I have a change of address or contact number?

You may update your change of address and/or contact number via TMLS Policyholder’s Portal https://mypolicy.tokiomarine-life.sg. You have the option to login by scanning the QR with your Singpass app.