Name: Tokio Marine General Insurance Malaysia
Address: Level 20, Menara Hap Seng 3, Plaza Hap Seng, No. 1, Jalan P. Ramlee, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50250, MY
Telephone: 1800-88-0812

Carrier’s / Warehousemen Liability Insurance claims process

Follow these simple steps to expedite filing of claim.

Documentation
Required

Claim Bill/Debit Note less salvage if any;
Completed Claim Form;
Incident Report giving detailed circumstances (cause & extent) leading to the loss or damage and your comments on negligence, if possible;
Police Report (for vehicular accident/theft/hijack/robbery/missing claims);
Photos depicting the damaged items;
Warehouse’s incoming and outgoing stock records;
Delivery Order;
Copy of contract/agreement/quotation letters on terms and conditions of carriage;
Third Party’s official claim supported by:
- Claim Bill/Debit Note less salvage if any;
- Commercial Invoice/Packing List;
- Bill of Lading/Airway Bill and Custom Declaration Form;
- Loading/Stuffing Tally records on quantities & condition of cargo;
- Unloading/Unstuffing Tally records on quantities & condition of cargo;
- QC/Technical Damage Report on extent of damages and reasons for rejection (for damaged cases);
- Repair/Replacement Bill (if applicable)
- Furnish all further information and documentary evidence as may be required by Insurers or Adjusters.