Tokio Marine Explorer
claims process

1. Duly completed travel claim form 
2. Medical report from the attending doctor abroad 
3. Death Certificate, Police Report, Post Mortem Report and Proof of Relationship (if applicable) 
4. Letter of Administration/Distribution Order/Grant of Probate/Sijil Faraid, if no Nomination 
5. Specialist Report confirming the permanent disability

1. Duly completed travel claim form 
2. Medical report from the attending doctor abroad 
3. Original medical invoice/receipts 
4. Itemised breakdown of bill(s) 
5. Diagnostic/laboratory report (if any)
6. Medical report/diagnosis note from the attending doctor in Malaysia for follow up treatment, if applicable
    

B. Outpatient treatment

1. Duly completed travel claim form
2. Medical invoice/receipts (for claim above RM1,000, to provide Original copy

Boarding pass (for replacement of flight, if any)

1. Letter from Public transport Service Provider on their failure of service
2. Receipt(s) for additional accommodation and travel expenses

Delivery acknowledgement Form

1. Receipt(s) for prebooked and prepaid charges 
2. Proof of refund by airline/hotel/booking platform on the refund amount/reason of no refund 
3. Medical Report/Admission Bills 
4. Death Certificate (if applicable) 
5. Proof of relationship ie birth certificate/marriage certificate (if applicable)

1. Receipt(s) for prebooked/prepaid hotel accommodation, travel expenses 
2. Medical report from the attending doctor abroad/Admission Bills 
3. Death Certificate (if applicable) 
4. Proof of relationship ie birth certificate/marriage certificate (if applicable) 
5. Returned air ticket/boarding pass

1. Receipt(s) for prebooked and prepaid charges 
2. Written confirmation to the hotel, airline, booking platform or travel agency 
3. Proof of refund by airline/hotel/booking platform/travel agency on the refund amount/reason of no refund

1. Photos of Damaged Baggage 
2. Luggage Purchase Receipt

1. Property Irregularity Report from Airline 
2. Police Report (For Theft) 
3.  Itemised listing and purchase receipts for all items claimed 
4. Confirmation of loss and Compensation from Airline

1. Police Report 
2. Itemised listing and purchase receipts for all items claimed|
    

Police Report (with details of the loss)

1. Police Report (with details of the loss) 
2. Receipts for hotel accommodation, land transportation cost and communication expenses 
3. Receipts for replacement of temporary passport & visa

1. Report(s) from the card company(ies) confirming the loss 
2. Letter from the bank detailing the investigation outcome

1. Forward to TMIM immediately of any lawsuit or demand from third party claimant 
2. Do not admit liability or negiotate settlement without prior consent from TMIM

1. Car Rental Agreement and confirmation letter on the actual return of the car 
2. Invoice and Receipt for payment of the car rental, additional payment for the late return  of the car or policy excess.
3. Copy of valid International driving license at the time of accident 
4. Proof of hospitalization at the time when the car was due to be returned

1. Photos of the damaged contents and/or break-in 
2. Police Report (For Theft)

1. Receipt for the prepaid and unused golf green fees 
2. Medical report from the Physician confirming your inability to play golf