Stay up to date with your motor claim

At Tokio Marine, your peace of mind is important to us. That’s why we are taking away the stress you can experience during a claim. With our e-Claims SMS service, you will be kept informed at every stage of the claim process.

For example:
When your vehicle is sent to our panel workshop for repairs, you will receive an e-Claims SMS as soon as:

  • The workshop gives us your repair estimate
  • We have assigned an adjuster to your claim
  • Your claim has been approved
  • Your vehicle is ready for collection

Check the progress of your claim 

Use our handy E-SMS feature to check on your claim at your own convenience.

  • Key in: TOKIO<space>VEHICLE No. (eg. TOKIO ABC1234)
  • Send to: 36600

(Each SMS enquiry will be charged RM0.50)

Ready to talk more?

Feel free to talk to us at

1800-88 0812