Dear Valued Customer

The Ministry of Health (MOH) has announced that the COVID-19 situation in Singapore under the ‘Disease Outbreak Response System Condition’ (DORSCON) level is now at ORANGE Alert. To keep our community safe, we have heightened the following precautionary measures at our premises as we continue to serve you: -

• Temperature screening at Level 1, Tokio Marine Centre
  
• Visitors to Customer Service Centre are required to provide a travel declaration
  
• Hand sanitisers are available at Customer Service Centre for your use
  
• Face masks will be worn by all Customer Service Officers serving you

Your well-being is our top priority. To minimise travel to our premises, you may contact us via the following alternative channels: - 

• Customer Care Hotline: +65 6592 6100 (Mondays to Fridays, 8.45am to 5.45pm)
  
• Email: customercare@tokiomarine-life.sg
  
• Contact your Financial Representative

We remain committed to providing you with continued dedicated service with regards to your policy matters.  In anticipation of an increase in the volume of calls/emails during this period, we seek your understanding and patience should there be a delay in our response(s).

We will continue to closely monitor the situation and further updates will be available on our corporate website and social media pages.

https://www.tokiomarine.com/sg/en/personal/discover.html

For updates on COVID-19, please refer to the Ministry of Health (MOH) website https://www.moh.gov.sg/2019-ncov-wuhan