General Enquiry

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Please allow us 3 working days to get back to you.

For urgent matters, our friendly agents at our Customer Care Hotline are available to tend to your queries every Mondays to Fridays, 8.45am to 5.45pm.

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Contact information

Life Insurance

Telephone number

Customer Service

Everyday

Operating Hours

Everyday

8.30 AM - 8.00 PM

Email

Personal Insurance customervoice@tokiomarinelife.co.th

Other Service

Life Insurance product

02-650-1400

Operating Hours

Everyday

8.30 AM - 8.00 PM

Group Insurance

Telephone number

Group Insurance Service

02-650-1400

Operating Hours

Everyday

24 Hr.

Email

Group Insurance groupinfo@tokiomarinelife.co.th

Japanese Customer

Email

japandesk@tokiomarinelife.co.th

We’ll acknowledge your feedback within 2 working days and conduct a thorough review to resolve your concerns. We strive to put matters right within 7 working days. In instances where we need a longer time to resolve the issue, we’ll keep you updated on the progress within 14 working days from our last communication to you.

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We value open and honest communication, and your feedback is much appreciated. To create an environment where our customers will continually have confidence in us, we are committed to inspire trust through our products and services.