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About us
Tokio Marine Life Insurance (Thailand) Public Company Limited, an affiliate/a company in Tokio Marine Group, (hereinafter “Company, “We” “Us” “Our”) determines in synergizing our expertise in life insurance and non-life insurance to offer a total insurance solution in Thailand that fulfil the needs of our customers effectively.
We realise that the products and services in relation to the total insurance solution we offer involve the collection, use, disclose (“Process” “Processing”) personal data about you. We, therefore, shall process and protect personal data about you properly in accordance with the Personal Data Protection Act B.E. 2562 (“Personal Data Protection Act”), respect your privacy and be responsible to the collection, use and disclose (“Processing” “Process”) of personal data about you.
Purpose
This Privacy Policy (“Policy”) intends to inform you about details of how we process your personal data, the rights you have over your personal data, about us and how to contact us for further inquiries or request your rights. You, therefore, are encouraged to read and understand this Policy.
The specific details in relation to the processing Personal Data about you for some section may vary based on the communication methods, and/or purposes for the communications and transactions between you and us. Those are categorized and provided in subsections, which are Customers, Sales Representatives, Our Personnel and Third Party. In the case where you fall within various categories of data subjects, e.g., when you are Our Personnel and also our Customer under a life insurance policy, please read and understand all the details in respect to the processing of Personal Data about you.
Definition
“Personal Data”
means ‘any information relating to a Person, which enables the identification of such Person, whether directly or indirectly, but not including the information of deceased Persons in particular’.
“Sensitive Personal Data”
means data which is specified in Article 26 of the PDPA, its amendments made from time to time; and relevant laws and regulation, including any Personal Data pertaining to racial, ethnic, origin, political opinions, cult, religious or philosophical beliefs, sexual behavior, criminal records, health data, disability, trade union information, genetic data, biometric data, or any data which may affect the data subject in the same manner.
The “Personal Data Protection Act. (“PDPA”)
means the Personal Data Protection Act. B.E. 2019, including subordinate legislation which is enacted by virtue of the Personal Data Protection Act, as amended from time to time, as well as any other applicable laws in respect to Personal Data protection, which are prescribed by the authorities in Thailand.
“Customers”
means insurance customers, including insured, policy owners, beneficiaries, payors, group insurance members, and prospective customers who apply for an insurance policy or other persons who are interested in our insurance policies, regardless of whether insurance contract is still in-force or lapse.
“Sales Representatives”
means an insurance agent, insurance agent trainee (if any), insurance broker, applicants, and any other persons who are interested in acting as our insurance intermediaries, regardless of whether such position is still effective or ineffective.
“Counterparty”
means an individual or an authorised person of an entity or an individual related to an entity that enters to a service agreement with Us, regardless of whether such agreement is still effective or ineffective.
“Personnel”
means Our shareholders, directors, all types of employees, including candidates, trainees or interns, or regardless of whether such position is still effective or ineffective.
“Others”
means other persons who are not Customers, Sales Representative, Business Partners or Our Personnel in accordance with the definitions specified in this Policy.
Definition
“Personal Data”
means ‘any information relating to a Person, which enables the identification of such Person, whether directly or indirectly, but not including the information of deceased Persons in particular’.
“Sensitive Personal Data”
means data which is specified in Article 26 of the PDPA, its amendments made from time to time; and relevant laws and regulation, including any Personal Data pertaining to racial, ethnic, origin, political opinions, cult, religious or philosophical beliefs, sexual behavior, criminal records, health data, disability, trade union information, genetic data, biometric data, or any data which may affect the data subject in the same manner.
The “Personal Data Protection Act. (“PDPA”)
means the Personal Data Protection Act. B.E. 2019, including subordinate legislation which is enacted by virtue of the Personal Data Protection Act, as amended from time to time, as well as any other applicable laws in respect to Personal Data protection, which are prescribed by the authorities in Thailand.
“Customers”
means insurance customers, including insured, policy owners, beneficiaries, payors, group insurance members, and prospective customers who apply for an insurance policy or other persons who are interested in our insurance policies, regardless of whether insurance contract is still in-force or lapse.
“Sales Representatives”
means an insurance agent, insurance agent trainee (if any), insurance broker, applicants, and any other persons who are interested in acting as our insurance intermediaries, regardless of whether such position is still effective or ineffective.
“Counterparty”
means an individual or an authorised person of an entity or an individual related to an entity that enters to a service agreement with Us, regardless of whether such agreement is still effective or ineffective.
“Personnel”
means Our shareholders, directors, all types of employees, including candidates, trainees or interns, or regardless of whether such position is still effective or ineffective.
“Others”
means other persons who are not Customers, Sales Representative, Business Partners or Our Personnel in accordance with the definitions specified in this Policy.
1. What Personal Data we collect
When you contact us, use our services, or enter into a contract with us, we generally collect your Personal Data, as followings
General Personal Data
such as your name, surname, date of birth, age, occupation, gender, photo or motion picture ; and contact details such as phone number, address, email, other contact details via social media platforms, and emergency contact, including, information as necessary in respect to the specified purposes which are requested by you, or purposes which are necessary for any proceedings of the Company, such as offering or providing a product, or delivering a service, or entering into a contract
In any circumstances where you do not, or are unable to, provide us with your necessary Personal Data to enable the specified purpose(s) achievement, we may not be able to provide you with our products or services, whether in whole or in part.
The Processing of Sensitive Personal Data
In certain circumstances, we may need to collect your Sensitive Personal Data, e.g., health data, criminal records, photo for analysis, either still -life photo or liveness photo. In this event, We shall request your consent for the processing of such Sensitive Personal Data, except where the law permits us to process such Sensitive Personal Data without consent.
If consent is required, but you do not provide consent for us to process your Sensitive Personal Data, we may need to refuse, or we may be unable, to enter into a contract with you, or provide any services to you, whether in whole or in part.
Please click to specific details provided below in relation to the processing Personal Data about based on the communication methods, and/or purposes for the communications and transactions between you and us.
The Personal Data that the We may collect shall include the following:
When you express your interest in our products/services, or you apply, purchase, use, or contact Us in relation to the products or services we provide, we will collect your Personal Data in order to conduct any acts which are required to achieve the relevant purposes. In certain circumstances, We may be required to collect your Sensitive Personal Data.
1. General Personal Data
such as your name, surname, identification number or passport number, date of birth, age, occupation, gender, marital status, photo, motion picture. signature in any form, home phone, mobile phone, home address, mailing address, email, and other contact details
2. Personal Data related to Financial and Tax
such as income, source of income, bank account, tax details, bank statements, loans, investments, credit cards, and any payments.
3. Personal Data related to Identity verification
Such as photo for analysis, either still -life photo or liveness photo, including other data specified by the competent official supervising identifying or authentication or verification and those are necessary to transaction arrangement.
If consent is required, but you do not provide consent for Us to process your Sensitive Personal Data, We may need to refuse, or we may be unable, to enter into a contract with you, or provide any services to you, whether in whole or in part.
4.Residency and/or citizenship.
5.Specified status by-laws
such as your data which is related to Anti-Money Laundering and Counter Terrorism Financing, bankruptcy, and the Foreign Account Tax Compliance Act.
6.Litigation records,
which includes criminal records, civil or criminal grounds, as well as related police reports and court orders.
7.Technical data,
such as usage data in relation to the websites and systems of the Company, computer traffic data (Log), communication data between you and other users, usage log information such as device identity, computer IP address, identity code, data type, mobile network, connection information, location information, alternative location, browser type, login log, data relating to applications or websites that users access before and after (with reference to the website), and system usage log data.
8.Data from third parties
which includes data related to underwriting risks, fixing premiums, claims history, claims records, fraud and suspicious activity.
9. Details of the products or services which you purchased from us, or other Insurers
such as the policy number, sum assured amount, policy change/policy related transactions, premium payment methods, premium payment records, loan history, beneficiary, claim records, including other policy benefit rights exercised, as well as any products or services which were offered by us, or other insurers.
10. Employment related data
such as job title, work address, work phone number, which may also include the name and address of your employer(s).
11. Fraud Related Data,
which includes debt, larceny, outstanding debts, suspicious fraud or larceny, or equipment related to fraud activity.
12. Data in relation to transactions or applications in order to enter into a transaction between you and Us
which is related to agreements or contracts, or terms and conditions, which are accepted/agreed between you and the Company
13. Health data, medical records, and medical data
14. Travel data
such as travel dates, destinations, locations, and/or other data in relation to travel (depending on the products and services that you purchase or use).
15. Other Personal Data
such as the data collected from CCTV when you enter our offices, buildings, and premises, data recorded when you contact us or use our services via telephone, and user data and usage data in our systems, applications, or our social media platforms, which you register to use or visit.
The Personal Data that the We may collect shall include the following:
In the event that you apply to join our sales department, or enter into a sales contract with us, or request our sales service or welfare, or if we provide you with benefits or anything, or when you contact us about recruiting or applying for sales training or participating in a sales activity, we will collect your Personal Data in order to perform the relevant purposes in each case. In certain circumstances, we may be required to collect your Sensitive Personal Data.
1. General Personal Data
such as your name, surname, identification number or passport number, date of birth, age, occupation, gender, marital status, photo, motion picture. signature in any form, home phone, mobile phone, home address, mailing address, email, and other contact details.
2. Personal Data related to Financial and Tax
such as income/sales benefits, bank account, tax details, bank statements, loans, or other information related other sales benefits.
3. Personal Data related to Identity verification
such as photo for analysis, either still -life photo or liveness photo that is necessary to your identity verification process before transaction arrangement with us.
If consent is required, but you do not provide consent for Us to process your Sensitive Personal Data, We may need to refuse, or we may be unable, to enter into a contract with you, or provide any services to you, whether in whole or in part.
4.Residency and/or citizenship.
5.Specified status by-laws
such as your data which is related to Anti-Money Laundering and Counter Terrorism Financing, bankruptcy.
6. Litigation records,
which includes criminal records, civil or criminal grounds, as well as related police reports and court orders.
7. Technical data,
such as usage data in relation to the websites and systems of the Company, computer traffic data (Log), communication data between you and other users, usage log information such as device identity, computer IP address, identity code, data type, mobile network, connection information, location information, alternative location, browser type, login log, data relating to applications or websites that users access before and after (with reference to the website), and system usage log data.
8. Data from third parties
which includes data related to sales contract risks, including fraud and suspicious activity.
9. Data in relation to education, knowledge and training
such as educational history, seminars, sales department training, education qualifications, duration of education or training, education or training results, type of education or training, record of attendance to the event, or certificates.
10. Employment related data
such as job title, work address, work phone number, which may also include the name and address of your employer(s).
11. Fraud Related Data,
which includes debt, larceny, outstanding debts, suspicious fraud or larceny, or equipment related to fraud activity.
12. Data in relation to your relevant juristic persons
such as registration information, which is related to you, e.g., data in the company affidavit, list of shareholders, or the data of assignees, which is used to enter into a contract with Us.
13. Information in relation to applying to work with Us
such as a resume, interview information, and other evidence, or a reference letter etc.
14. Professional license information
such as details relating to a life insurance agent or broker licenses, or life insurance agent or broker license number
15. Professional license information
such as details relating to a life insurance agent or broker licenses, or life insurance agent or broker license number.
16. Work performance information
such as awards or certificates received, performance appraisal, investigation records, adjustment/demotion, complaints, disciplinary action, license suspension or revocation, or acts involving improper or unethical sales behavior, including audit and risk assessments, etc
17.Other Personal Data
such as the data collected from CCTV when you enter our offices, buildings, and premises, data recorded when you contact us or use our services via telephone, and user data and usage data in our systems, applications, or our social media platforms, which you register to use or visit.
We collect your Personal Data in the following circumstances:
1. When you communicate with Us
This includes written or verbal communications, regardless of the communication initiator; and your action in respect to clicking to open documents/file from a system or clicking on a link that we provide.
2. When we receive Personal Data about you from third parties
Such as data from other Personnel, recruitment companies, or others that relate to you, including but not limited to public sources, private sources or other commercial sources such as websites, social media, data providers, other insurers, industry associations or unions that you participate. We may also receive Personal Data about you from third parties for the purpose of performing a contract performing, supervising by any means, and other legitimate interests e.g. We may receive your Personal Data from the Office of insurance commission (“Other Sources”)
3. When you enter, exit, or stay in our area/office
such as the Passcode, fingerprint, photo or video recording from CCTV cameras.
4. When you apply for
or enter into employment contract with Us.
5. During the agreement period
We may further collect or process Personal Data about you, in order to enable us to perform our duties in accordance with a contract or as required by various aspects law, or to enable us to perform our contract to the fullest extent, or to allow us to provide welfare or any other benefits to you, as requested. In this case, the additional Personal Data we collect may include the financial data, or your health data.
6. When we calculate remunerations, welfare, or taxes
in order to meet our legal obligations in regard to financial, tax and accounting, including carrying out activities relating to employment benefits, such as social security.
7. When you contact Our ‘Personnel and Business Partner’
This includes the contact that is made with/to our Personnel, call center, sales representatives, agents, brokers, intermediaries, vendors/suppliers, outsourced persons, authorised persons, representatives or other related persons or functions (‘Personnel and Business Partner’) through the website, application, social media, telephone, email, face to face contact, interview, text message (SMS), facsimile, post, or by any means
8. When evaluating the performance of your duties
during the agreement period, We may process additional Personal Data about you in order to evaluate your performance. In some circumstances, the Processing may involve your behavior, sanction against you or any warning.
9.When providing training and employee development activities,
including necessary licenses.
10. When providing benefits and corporate activities appropriately,
including, but not limited to, annual parties, staff outings, outside meetings, or BCP test/training.
11. When the health and safety measures are established -
To enable Us to perform Our legal duties in respect to the health and safety of Our employees, and performing our significant duties as specified in the employment contract, such as the provision of group insurance, and an annual health checkup, including assistance with social security disbursements, we may be required to process your Personal Data in relation to finance and health, including medical details, illness, injury and disability etc.
The Personal Data that the We may collect shall include the following:
In the event that you enter into a service contract or provide services to us, we will collect your Personal Data in order to perform the relevant purposes in each case. In certain circumstances, we may be required to collect your Sensitive Personal Data.
1.General Personal Data
such as your name, surname, identification number or passport number, date of birth, age, occupation, gender, marital status, photo, motion picture. signature in any form, home phone, mobile phone, home address, mailing address, email, and other contact details
2. Personal Data related to Financial and Tax
such bank account, tax details
3. Personal Data related to Identity verification
Such as photo for analysis, either still -life photo or liveness photo that is necessary to your identity verification process before transaction arrangement with us.
If consent is required, but you do not provide consent for Us to process your Sensitive Personal Data, We may need to refuse, or we may be unable, to enter into a contract with you, or provide any services to you, whether in whole or in part.
4. Residency and/or citizenship.
5. Specified status by-laws
such as your data which is related to Anti-Money Laundering and Counter Terrorism Financing, bankruptcy.
6. Litigation records,
which includes criminal records, civil or criminal grounds, as well as related police reports and court orders.
7. Technical data,
such as usage data in relation to the websites and systems of the Company, computer traffic data (Log), communication data between you and other users, usage log information such as device identity, computer IP address, identity code, data type, mobile network, connection information, location information, alternative location, browser type, login log, data relating to applications or websites that users access before and after (with reference to the website), and system usage log data.
8. Data from third parties
which includes data relating to service contracts as well as performance’s records.
9. Fraud Related Data,
which includes debt, larceny, outstanding debts, suspicious fraud or larceny, or equipment related to fraud activity.
10. Profession license data related to service provided to Us
such as CPA, Nursing license or Legal license.
11. Service history and service performance
such as scope of work, service period, breach of a service contract, as well as the place of work, telephone numbers of people to whom you provide, or have previously provided, your services.
12. Other Personal Data
such as the data collected from CCTV when you enter our offices, buildings, and premises, data recorded when you contact us or use our services via telephone, and user data and usage data in our systems, applications, or our social media platforms, which you register to use or visit.
2. How we collect your Personal Data
In general, we shall collect Personal Data about you through various channels and methods, as follows:
2.1 Automatic collection of Personal Data
When you access our websites, applications and our social media platforms or other third party service providers, we may technically collect your Personal Data, in which the Personal Data collected shall include your personal activity/usage preferences, such as the customer's unique identity used on social media platforms, IP address, type and browser version., time zone setting, the type of plug-in in the browser, operating system and platform, user information, device information, including the information about mobile devices, general wireless network, and network information, and other information as specified in the Cookie Policy, which we ask you to read, study and understand before visiting or using our websites, applications, and social media platforms.
2.2 Direct collection of Personal Data
2.3 Collection of Personal Data from third parties
Details about the channels through which we collect your Personal Data directly in Section 2.2, and from third parties in Section 2.3, Please click to specific details provided below in relation to the processing Personal Data about based on the communication methods, and/or purposes for the communications and transactions between you and us.
We collect your Personal Data in the following circumstances:
1. When you communicate with Us
This includes written or verbal communications, regardless of the communication initiator; and your action in respect to clicking to open documents/file from a system or clicking on a link that we provide.
2. When we receive Personal Data about you from third parties
This includes, but it not limited to, data from public sources, private sources or other commercial sources such as websites, social media, data providers, medical, public health, hospitals, physicians, public health professionals, other insurers, industry associations or unions which are related to the products or services that you purchase or use; insurance applications for products that you purchase or use; underwriting risks for products that you purchase; complaints relating to products and/or services that We offer, which you purchased or used. We may also receive Personal Data about you from third parties for the purpose of performing a contract performing, supervising by any means, and other legitimate interests e.g. we may receive your Personal Data from the Office of insurance commission (“Other Sources”)
3. In the case of an insurance Broker (“Broker”)
If you provide your Personal Data or others to a broker, We will act a controller once We receive Persona Data you provide to a broker for the insurance contract purpose for yourself or others from a broker such as the collection of the Personal Data through his/her employer and a broker; and specifically Personal Data about you or others that intend to bind insurance contract or be provided with our services. In such case, we have full control over instruction of the processing of the Personal Data.
Other Personal Data you provide to a broker and/or Personal Data that is a result from Our processing, or Our service provided to you, in which you notify or specify or consent by any form for Us to deliver to a broker that acts on your behalf, shall deem Our lawful performing upon your request. That shall deem contractual relationship between you and a broker in specific. We shall not involve in term and condition of a contract or service made/agreed upon you and a broker. If we are required for your consent for Personal Data about you processed, we shall request for your consent and other engagement according to the law.
4. When you enter, exit, or stay in our area/office
such as the photo or video recording from CCTV cameras.
5. When you intend to purchase or use insurance products
This includes individual life insurance, group insurance, and personal accident insurance, as well as products and services relating to pensions that we offer, and/or you access or use websites or applications and/or online services which are provided on mobile devices, or telephone, or other services that we offer (‘Product’ or ‘Services’)
6. When you submit documents or applications
This includes documents/applications for the purpose of purchasing or using a product and/or service that We offer; or information that you provide upon inquiring about our products or services.
7. When you submit your request or application to change or improve the products or services which you purchase or use
This includes the submission of any other request which is made in relation to our products or services that you purchase, as well as the forms or documents which are related to the application to purchase or to use our products or services.
8. When you contact Our ‘Personnel and Business Partner’
This includes the contact that is made with/to our Personnel, call center, sales representatives, agents, brokers, intermediaries, vendors/suppliers, outsourced persons, authorised persons, representatives or other related persons or functions (‘Personnel and Business Partner’) through the website, application, social media, telephone, email, face to face contact, interview, text message (SMS), facsimile, post, or by any means
9. When you are introduced to Us
This includes when We collect your Personal Data from our Personnel and Business Partners.
10. When you submit your Personal Data to Us
This includes any submission to participate in marketing activities, contests, lucky draws, events, or other competitions that we arrange, or which are arranged on our behalf, and/or our ‘Personnel and Business Partners’.
We collect your Personal Data in the following circumstances:
1. When you communicate with Us
This includes written or verbal communications, regardless of the communication initiator; and your action in respect to clicking to open documents/file from a system or clicking on a link that we provide.
2. When we receive Personal Data about you from third parties
This includes, but it not limited to, data from other sales representatives, business partners, or others that relate to you, including but not limited to public sources, private sources or other commercial sources such as websites, social media, data providers, other insurers, industry associations or unions that you participate. We may also receive Personal Data about you from third parties for the purpose of performing a contract performing, supervising by any means, and other legitimate interests e.g. we may receive your Personal Data from the Office of insurance commission (“Other Sources”)
3. When you enter, exit, or stay in our area/office
such as the Passcode, fingerprint, photo or video recording from CCTV cameras.
4. When you apply for, or join
Our sales force / activities or enter into sales contract with Us.
5. During the agreement period
We may further collect or process Personal Data about you, in order to enable us to perform our duties in accordance with a contract or as required by various aspects law, or to enable us to perform our contract to the fullest extent, or to allow us to provide welfare or any other benefits to you, as requested. In this case, the additional Personal Data we collect may include the financial data.
6. When we calculate your compensation and pay your taxes -
To enable Us to perform Our duties in accordance with Our contracts and duties in accordance with the respective tax laws.
7. When you contact Our ‘Personnel and Business Partner’
This includes the contact that is made with/to our Personnel, call center, sales representatives, agents, brokers, intermediaries, vendors/suppliers, outsourced persons, authorised persons, representatives or other related persons or functions (‘Personnel and Business Partner’) through the website, application, social media, telephone, email, face to face contact, interview, text message (SMS), facsimile, post, or by any means
8. When evaluating the performance of your duties
during the agreement period, We may process additional Personal Data about you in order to evaluate your performance. In some circumstances, the Processing may involve your behavior, sanction against you or any warning.
9. When training and developing the sales force.
In order for Us to conduct education, training and development activities, including obtaining business licenses.
10. When calculating any other benefits and participating in sales activities
in order to supply other benefits and sales activities for you appropriately, including, but not limited to, annual sales awards, tourism activities, arrangement of promotional activities, organizing or entering a contest which is related to sales which is e organized by us, our group of companies, third parties, or other persons in the industry.
We collect your Personal Data in the following circumstances:
1. When you communicate with Us
This includes written or verbal communications, regardless of the communication initiator; and your action in respect to clicking to open documents/file from a system or clicking on a link that we provide.
2. When we receive Personal Data about you from third parties
Such as data from other Personnel, recruitment companies, or others that relate to you, including but not limited to public sources, private sources or other commercial sources such as websites, social media, data providers, other insurers, industry associations or unions that you participate. We may also receive Personal Data about you from third parties for the purpose of performing a contract performing, supervising by any means, and other legitimate interests e.g. We may receive your Personal Data from the Office of insurance commission (“Other Sources”)
3. When you enter, exit, or stay in our area/office
such as the Passcode, fingerprint, photo or video recording from CCTV cameras.
4. When you apply for
or enter into employment contract with Us.
5. During the agreement period
We may further collect or process Personal Data about you, in order to enable us to perform our duties in accordance with a contract or as required by various aspects law, or to enable us to perform our contract to the fullest extent, or to allow us to provide welfare or any other benefits to you, as requested. In this case, the additional Personal Data we collect may include the financial data, or your health data.
6. When we calculate remunerations, welfare, or taxes
in order to meet our legal obligations in regard to financial, tax and accounting, including carrying out activities relating to employment benefits, such as social security.
7. When you contact Our ‘Personnel and Business Partner’
This includes the contact that is made with/to our Personnel, call center, sales representatives, agents, brokers, intermediaries, vendors/suppliers, outsourced persons, authorised persons, representatives or other related persons or functions (‘Personnel and Business Partner’) through the website, application, social media, telephone, email, face to face contact, interview, text message (SMS), facsimile, post, or by any means
8. When evaluating the performance of your duties
during the agreement period, We may process additional Personal Data about you in order to evaluate your performance. In some circumstances, the Processing may involve your behavior, sanction against you or any warning.
9.When providing training and employee development activities,
including necessary licenses.
10. When providing benefits and corporate activities appropriately,
including, but not limited to, annual parties, staff outings, outside meetings, or BCP test/training.
11. When the health and safety measures are established -
To enable Us to perform Our legal duties in respect to the health and safety of Our employees, and performing our significant duties as specified in the employment contract, such as the provision of group insurance, and an annual health checkup, including assistance with social security disbursements, we may be required to process your Personal Data in relation to finance and health, including medical details, illness, injury and disability etc.
We collect your Personal Data in the following circumstances:
1. When you communicate with Us
This includes written or verbal communications, regardless of the communication initiator; and your action in respect to clicking to open documents/file from a system or clicking on a link that we provide.
2. When receiving your Personal Data from third parties, including, but not limited to, Other Sources.
In any circumstances, We may receive Personal Data about you from third parties for the purpose of performing the contract, supervising by any means, and other lawful basis.
3. When you enter, exit, or stay in our area/office
Such as photo or video recording from CCTV cameras.
4. When you offer to provide services to us,
or enter into a contract with us.
5. During the period of the contract between you and Us,
We may further collect or process Personal Data about you in order to enable Us to perform our duties in accordance with a contract, or as required by law in various aspects, or to enable us to perform our contract in the fullest extent, or to allow us to manage Our resources to support the provision of your services, as requested.
6. When service payments are calculated and taxed
To perform our contractual duties and obligations in accordance with financial, tax and accounting laws, including activities related to service compensation.
7. As a part of the performance review and evaluation
During your contract, additional Personal Data may be generated to evaluate your work performance, and in certain circumstances, the Personal Data processed may be related to disciplinary action or warnings. In this regard, we will process your Personal Data on the grounds of our legitimate interest, which is to supervise the quality your performance of work under the contract.
8. When the health and safety measures are established
To enable us to comply with the law in regard to your health and safety and in respect to our organization, we may be required to process your Personal Data in relation to your travel history in different areas, and your health, etc.
3. When you provide us with the Personal Data of other persons (Data Sharing)
In the case where you provide Personal Data of other individual(s) or third parties (other individuals or third parties shall include, but is not limited to, candidates to Sales Representatives that your recruit for us or enter into sales agreement with us, reference to us or group insurance members under your group insurance policy, or others related to your insurance application such as your family members, you verify and warrant that:
- the Personal Data is accurate;
- you have informed the data subject about all the details in this Policy; and
- in the case where the processing of the Personal Data shall rely on consent, you agree to conducting any acts to obtain valid consent from the data subject for Us to process the Personal Data in accordance with the applicable laws. In addition you shall be able to present to Us the said consent upon Our request.
Sharing of data about beneficiary shall be according to the application or any other applicable laws. To the fullest extent of the law, you agree to fully reimburse any damages, losses, sanctions, and any expenses, including, but not limited to, legal or litigation expenses, as well as fines, damages, interest, surcharges, or others that the Authorities collect, or fines that are levied, due to your action or omission to act (including the action of your staff, employees, consulting, agents or representatives), either intentionally, or without sufficient caution/care in respect to performing your duties, which results in us being subject to, and charged with, the respective accusations or legal breach sanctions.
4. Purpose for processing your Personal Data
In general, the lawful bases which we rely on to process Personal Data about you consists of the followings:
1) the collection; use and/or disclosure of personal and personal data for the benefit of supervision and promotion of insurance business.
For the Insurance Commission Office “The Office” to supervision and promotion of insurance business in accordance with the Insurance Commission Act and the life Insurance Act and/or non-life insurance Act and the personal data protection policy of the Office, which could be checked at https://www.oic.or.th
2) the collection; use and/or disclosure of personal and personal data for other key purposes as followings:
2.1) it is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject, prior to entering into a contract;
2.2) it is necessary for compliance with law;
it is necessary for the legitimate interests of the Company, or any other persons or juristic persons;
2.3) it is necessary for the performance of a task which is carried out in the public interest by the Company, or juristic persons;
2.4) it is necessary for the exercising of an official authority vested in the Company;
2.5) it is for the purpose of preventing or suppressing a danger to a Person’s life, body or health;
2.6) it is for the achievement of a purpose relating to the preparation of historical documents or archives for public interest, or for a purpose relating to research or statistics, in which the suitable measures to safeguard the data subject's rights and freedoms are put in place; or
2.7) it is necessary for compliance with a law to achieve the purposes with
respect to the substantial public interest, by providing the suitable measures to protect the fundamental rights and interest of the data subject;
2.8) it is necessary for the establishment, compliance, exercise or defense of legal claims;
2.9) Consent you provided, in the case where we could not rely on any exemptions or other lawful basis as specified above.
Unless otherwise specified by the laws, including the PDPA., in the case where we wish to process the Personal Data for purposes other than those specified in this Policy, or those directly related to the purposes specified herein, We shall provide notification about the details in relation to the processing of the Personal Data, and/or request for your consent as required by law.
In case that We rely on your consent to collect, use and/or disclose personal data about you, you shall have the right to withdraw your consent whenever you wish. The consent withdrawal shall not affect the activities relating to the collection, use and/or disclosure of personal data that you have previously consented to in prior to the withdrawal of consent.
Please click to specific details provided below in relation to the processing Personal Data about based on the communication methods, and/or purposes for the communications and transactions between you and us.
We will process the Personal Data for the following purposes:
1. It is necessary for taking steps at the request of the data subject, prior to entering into a contract, and for the performance of the contract.
1) To undertake any steps in accordance with your insurance application
2) Advising and facilitating
Such as advising and facilitating to fill-in and submit the application; to underwriting, to deliver the policy, and to proceed right or obligations according to insurance contract,
3) To undertake any proceedings in accordance with the insurance contract,
such as: underwrite, including life insurance, claim process; surrender; payments under the insurance policy; and the provision of other services under the insurance policy.
4) To enable you to access Our website or application
To undertake any proceedings to enable you to access content on Our website or in respect to the application, or online social media platforms, or any specific service.
2.It is necessary for the legitimate interests of the Data Controller, or any other persons or juristic persons other than the Data Controller.
1) Carrying out the activities related to Our products and/or services to/for you.
Including, offering, proposing or selling; and managing or procedures related to carrying out the activities related to our products and/or services to/for you.
2) Anticipated direct-marketing activities amongst group companies or affiliates or Our business partners
Including marketing communications. Information, special offers, promotional information, and benefits regarding products and services which may be products and services of the company, subsidiaries or business partners which are anticipated by the customers, for example, the sending of information about insurance products to existing customers who purchased the insurance product or similar products or other products of affiliates or business partners that are likely to benefit customers and such customer has never objected to the sending of such information.
You may opt-out at any time by filing your request through the channel provided in this Policy.
3) Verification of your identity
Including the ability and qualifications to enter into a contract or verifying your representative power.
4) Carry out procedures and management to fully deliver our services; fully offer or provide our products,
including your financial assessment, introduction of suitable products and services to you; complete the application process for the products which you will purchase/attend to; complete the collection of premiums and overdue payments, provident funds, investigation, analysis, processing, policy surrender, and claim/insurance benefit management, as well as policy renewal, modification or cancellations at your request.
5) Carry out rights in respect to the exercise of insurance benefits
including right to subrogation, as well as subrogation rights (if any).
6) Our product design and/or new services
Including, improving Our existing products and/or services
7) Proceed to procure reinsurance for our products and services which are offered to you.
8) Communication between Us and you
This includes communicating in relation to administrative and other information about any products, or accounts, which you may have with us., providing technical support for our website and applications, or communicating any future changes to this Policy.
9) Market research, Data analysis, statistical research or actuarial
Including, financial reports or evaluation that we, our group company, our staff and business partners develops.
10) Investigation or preventing fraudulent
Investigation or preventing fraudulent acts, fact concealment, or any offence regardless of the actual occurrence or suspicions, and especially those being carried out in order to associate with organizations in the financial and insurance sectors, as well as Our supervisory authorities
11) We may process your Personal Data when you when you enter, exit, or stay in our area/office
such as when you key in your access password, or photo or video recordings from CCTV cameras, in order to protect the safety of you and our employees as a whole, including preventing fraud or espionage.
12) Organization, re-structuring and our business transactions
13) Website / application/ social platform users behavior analysis
Website / application/ social platform users behavior analysis; website/application/ social platform’s usage analysis; comprehend your preferences, in order to develop our website/application/ social platform so that we can correctly respond to your preferences, or evaluate or carry out and modify our website/application/social platform and/or our products or services, including resolving difficulties, introducing related products and/or services; and arranging advertisements on websites/ applications/ social platform, or any channel reflecting our targeted groups.
14) Carry out auditing
both internal audit and external audits by external parties.
15) Carry out our internal compliance, by adhering to our internal policy.
16) Manage Personal Data logs, records, or back-up or destroy.
17) Quality audit and enhancement
including training based on communication logs/ records
18) Business merging - partially or entirely (if any).
3.It is necessary to comply with the law.
1) Carry out our legal obligations, including laws, regulations, agreement, or policies which are being enforced and prescribed
by any government agency, law enforcement agency, public authority, as well as dispute supervisory authorities or the insurance sector, as well as to comply with the PDPA.
2) Corporate / support, by Us or on Our behalf, law enforcement or investigations
conducted by the police or any government / supervisory agencies in Thailand; make reports on by-laws; carry our duties imposed by laws or agreements amongst government agencies in the Kingdom of Thailand or others, or by competent orders or the by-laws of government agencies or authorities.
3) Fraud Database Preparation
To monitor and improve Our fraud risk management according to the Notification of the Office of the Insurance Commission, Re: Minimum Requirement for Risk Management on fraud of insurance companies; and Submission of Fraud-Related Report by Insurance Company and other related laws
4.It is necessary to exercise and undertake any proceedings in relation to our legal claims.
We may need to process the Personal Data for the establishment, exercising, compliance, or defense of our legal claims.
5. it is necessary for compliance with a law to achieve the purposes with respect to the substantial public interest.
We may need to process Sensitive Personal Data about you according to scope and conditions specified by the applicable law
1) For insurance purpose
Including data those are necessary to underwriting, reinsurance, reinsurance underwriting, pricing, refusal to provide each type of insurance protection or claim payment such as health or disability information that the insured are required to make a statement in order to ensure that the company has enough data for underwriting life, health or personal injury insurance, whichever the case may be.
2) For the purposes according to the Office of Insurance Commission
2.1) The collection of sensitive data that are necessary for submission to the Office according to the OIC Notification on Reporting of Fraud and other related laws to be used for the development of data base on insurance fraud watch-list. The Office shall act as a center for managing of insurance fraud.
2.2) The collection of sensitive data that are necessary for submission to the Office for use in the supervision and support of insurance business according to the law on Insurance Commission and insurance law.
3) To perform identification and authentication
according to the law regarding anti-money laundering
6. Consent (for general Personal Data)
Such as the unanticipated direct marketing amongst affiliate/group company or business partners, or other direct marketing activities that rely on your consent as prescribed by applicable laws.
You may object when We request to process your Personal Data. In any event, your objection may disable transactions, services, or responses which We shall provide to you.
In the case where the processing of your Personal Data relies on consent, you have the right to withdraw your consent in respect to the processing of your Personal Data at any time through the channels provided herein.
7.Consent (for Sensitive Personal Data)
The processing of Sensitive Personal Data such as photo for analysis to identity /verifying and binding contract between you and Us, in some circumstances that require your consent according to the laws.
Except where the law prescribes otherwise, by allowing the Company to process the Sensitive Personal Data without consent.
You may object when we request to process your Personal Data. In any event, your objection may disable transactions, services, or responses which we shall provide to you.
In the case where the processing of your Personal Data relies on consent, you have the right to withdraw your consent in respect to the processing of your Personal Data at any time through the channels provided herein.
We will process the Personal Data for the following purposes:
1. It is necessary for taking steps at the request of the data subject, prior to entering into a contract, and for the performance of the contract.
1) To enter into a contract, and to maintain the contract between you and Us.
2) To perform Our contractual obligations
such as insurance benefit payments, marketing events/ contests arrangement or awards, including providing you with any benefits that you request.
3) Advising and facilitating you to perform contractual obligation
Including proceeding rights or obligations according to contract between you and Us
4) To enable you to access Our website or application
To undertake any proceedings to enable you to access content on Our website or in respect to the application, or online social media platforms, or any specific service.
2. It is necessary for the legitimate interests of the Data Controller, or any other persons or juristic persons other than the Data Controller.
1) To enable you to join our sale activities which we arrange
in order to allow you to perform your obligations under the contract.
2) To evaluate your work performance
as specified in the contract between you and Us.
3) Verification of your identity
Including the ability and qualifications to enter into a contract, or verifying your representative power
4) To allow us to review the performance of your duties
in relation to your behavior, and the penalties and warnings which you have received.
5) To enable Us to conduct education, training and development activities
Including obtaining business licenses.
6) To provide benefits and sales activities for you appropriately
Including, but not limited to, annual sales contest/awards, tourism activities, arrangement of promotional activities, organizing or entering a contest which is related to sales, which are arranged by or our group of companies or third parties, or any persons in the industry.
7) We may process your Personal Data when you when you enter, exit, or stay in our area/office
Such as when you key in your access password, or photos or video recordings from CCTV cameras, in order to protect the safety of you and our employees as a whole, including preventing fraud or espionage.
8) Organization, re-structuring and our business transactions.
9) Carry out auditing
both internal audit and external audits by external parties.
10) Carry out our internal compliance by adhering to our internal policy
11) Manage Personal Data logs, records, back-ups, or destroy them
12) Quality audit and enhancement including training based on communication logs/ records
13) Business merging - partially or entirely (if any).
3.It is necessary to comply with the law
1) Carry out our legal obligations, including laws, regulations, agreement, or policies
which are being enforced and prescribed by any government agency, law enforcement agency, or public authority, as well as disputes with supervisory authorities or the insurance sector, as well as to comply with the PDPA.
2) Corporate / support, by Us or on Our behalf, law enforcement or investigations
conducted by the police or any government / supervisory agencies in Thailand; make reports on by-laws; carry our duties imposed by laws or agreements amongst government agencies in the Kingdom of Thailand or others, or by competent orders or the by-laws of government agencies or authorities.
3) To enable us to perform duties as required by law
In the event that we are required to examine your status or history as required by law, in order to ensure that you meet all the qualifications for the hired position
4) Fraud Database preparation
To monitor and improve Our fraud risk management according to the Notification of the Office of the Insurance Commission, Re: Minimum Requirement for Risk Management on fraud of insurance companies; and Submission of Fraud-Related Report by Insurance Company and other related laws
4.It is necessary to exercise and undertake any proceedings in relation to our legal claims.
We may need to process the Personal Data for the establishment, exercising, compliance, or defense of our legal claims.
5.It is necessary for compliance with a law to achieve the purposes with respect to the substantial public interest
We may need to process Sensitive Personal Data about you according to scope and conditions specified by the applicable law
1) For the purposes according to the Office of Insurance Commission
1.1) The collection of sensitive data that are necessary for submission to the Office according to the OIC Notification on Reporting of Fraud and other related laws to be used for the development of data base on insurance fraud watch-list. The Office shall act as a center for managing of insurance fraud.
1.2) The collection of sensitive data that are necessary for submission to the Office for use in the supervision and support of insurance business according to the law on Insurance Commission and insurance law.
2) To perform identification and authentication
according to the law regarding anti-money laundering
6. Consent (for general Personal Data)
We shall request for your consent to process your personal data for other purposes and/or in a case where Our processing rely on consent base according to applicable law.
You may object when We request to process your Personal Data. In any event, your objection may disable transactions, services, or responses which We shall provide to you.
In the case where the processing of your Personal Data relies on consent, you have the right to withdraw your consent in respect to the processing of your Personal Data at any time through the channels provided herein.
7. Consent (for Sensitive Personal Data)
The processing of Sensitive Personal Data for
1) such as photo for analysis to identity /verifying and binding contract between you and Us, in some circumstances that require your consent according to the applicable laws.
Except where the law prescribes otherwise, by allowing the Company to process the Sensitive Personal Data without consent.
2) such as criminal record to evaluate the qualifications and appropriateness of the Sales Representatives, provided that the processing requiring your consent according to the applicable laws.
You may object when We request to process your Personal Data. In any event, your objection may disable transactions, services, or responses which We shall provide to you.
In the case where the processing of your Personal Data relies on consent, you have the right to withdraw your consent in respect to the processing of your Personal Data at any time through the channels provided herein.
We will process the Personal Data for the following purposes:
1. It is necessary for taking steps at the request of the data subject, prior to entering into a contract, and for the performance of the contract.
1) To enter into a contract, and to maintain the contract between you and Us.
2) To enable us to perform our contractual obligations
in regard to any aspects, such as the performance of financial, tax and accounting duties, including Actions relating to employee benefits such as social security.
3) To enable us to take any action that is imperative to the health and safety of our employees
including to perform our significant duties as specified in the employment contract, such as the provision of group insurance Annual health checkup, including assistance with social security disbursements.
4) To enable you to access Our website or application
To undertake any proceedings to enable you to access content on Our website or in respect to the application, or online social media platforms, or any specific service.
2.It is necessary for the legitimate interests of the Data Controller, or any other persons or juristic persons other than the Data Controller.
1) To enable you to join our sale activities which we arrange
in order to allow you to perform your obligations under the contract.
2) To evaluate your work performance
as specified in the contract between you and Us.
3) Verification of your identity
Including the ability and qualifications to enter into a contract or verifying your representative power.
4) To allow us to review the performance of your duties
in relation to your behavior, and the penalties and warnings which you have received.
5) To enable Us to conduct education, training and development activities
Including obtaining business licenses.
6) To provide proper benefits and corporate activities
including but not limited to annual party, staff outing, outside meetings, BCP test/training
7) We may process your Personal Data when you when you enter, exit, or stay in our area/office
Such as when you key in your access password, or photos or video recordings from CCTV cameras, in order to protect the safety of you and our employees as a whole, including preventing fraud or espionage.
8) Organization, re-structuring and our business transactions.
9) Carry out auditing
both internal audit and external audits by external parties.
10) Carry out our internal compliance by adhering to our internal policy
11) Manage Personal Data logs, records, back-ups, or destroy them
12) Quality audit and enhancement
including training based on communication logs/ records
13) Business merging - partially or entirely (if any)
3. It is necessary to comply with the law
1) Carry out our legal obligations, including laws, regulations, agreement, or policies
which are being enforced and prescribed by any government agency, law enforcement agency, or public authority, as well as disputes with supervisory authorities or the insurance sector, as well as to comply with the PDPA.
2) Corporate / support, by Us or on Our behalf, law enforcement or investigations
conducted by the police or any government / supervisory agencies in Thailand; make reports on by-laws; carry our duties imposed by laws or agreements amongst government agencies in the Kingdom of Thailand or others, or by competent orders or the by-laws of government agencies or authorities.
3) To enable us to perform duties as required by law
In the event that we are required to examine your status or history as required by law, in order to ensure that you meet all the qualifications for the hired position
4) Fraud Database preparation
To monitor and improve Our fraud risk management according to the Notification of the Office of the Insurance Commission, Re: Minimum Requirement for Risk Management on fraud of insurance companies; and Submission of Fraud-Related Report by Insurance Company and other related laws
4. It is necessary to exercise and undertake any proceedings in relation to our legal claims.
We may need to process the Personal Data for the establishment, exercising, compliance, or defense of our legal claims.
5. Consent (for general Personal Data)
We shall request for your consent to process your personal data for other purposes and/or in a case where Our processing rely on consent base according to applicable law.
You may object when We request to process your Personal Data. In any event, your objection may disable transactions, services, or responses which We shall provide to you.
In the case where the processing of your Personal Data relies on consent, you have the right to withdraw your consent in respect to the processing of your Personal Data at any time through the channels provided herein.
6.Consent (for Sensitive Personal Data)
The processing of Sensitive Personal Data for
1) such as photo for analysis to identity /verifying and binding contract between you and Us, in some circumstances that require your consent according to the applicable laws.
Except where the law prescribes otherwise, by allowing the Company to process the Sensitive Personal Data without consent.
2) Background check
To evaluate the appropriateness and qualification of Our personnel for a case that We rely on your consent according to applicable law.
3) Welfare providing
such as health data, health records, or questions related to health, in order to underwrite, provide services under the life insurance policy which we provide to you as welfare, as well as claim payments and other payments under the life insurance policy, except where the law prescribes otherwise, by allowing the Company to process the Sensitive Personal Data without consent
4) Security
i.e., your fingerprints, in order to monitor the entering/exiting of our buildings, offices, and other premises for the security of our Company, our Personnel, or any other relevant persons, including Sales Staff.
You may object when We request to process your Personal Data. In any event, your objection may disable transactions, services, or responses which We shall provide to you.
In the case where the processing of your Personal Data relies on consent, you have the right to withdraw your consent in respect to the processing of your Personal Data at any time through the channels provided herein.
We will process the Personal Data for the following purposes:
1.It is necessary for taking steps at the request of the data subject, prior to entering into a contract, and for the performance of the contract.
1) To enter into a contract, and to maintain the contract between you and Us.
2) To enable us to perform our contractual obligations
in regard to any aspects, such as the performance of financial, tax and accounting duties
3) To enable you to access Our website or application
To undertake any proceedings to enable you to access content on Our website or in respect to the application, or online social media platforms, or any specific service.
2. It is necessary for the legitimate interests of the Data Controller, or any other persons or juristic persons other than the Data Controller.
1) To evaluate your work performance
as specified in the contract between you and Us.
2) Verification of your identity
Including the ability and qualifications to enter into a contract or verifying your representative power.
3) To allow us to review the performance of your duties
in relation to your behavior, and the penalties and warnings which you have received.
4) We may process your Personal Data when you when you enter, exit, or stay in our area/office
Such as when you key in your access password, or photos or video recordings from CCTV cameras, in order to protect the safety of you and our employees as a whole, including preventing fraud or espionage.
5) Organization, re-structuring and our business transactions.
6) Carry out auditing
both internal audit and external audits by external parties.
7) Carry out our internal compliance by adhering to our internal policy
8) Manage Personal Data logs, records, back-ups, or destroy them
9) Quality audit and enhancement
including training based on communication logs/ records
10) Business merging - partially or entirely (if any).
3. It is necessary to comply with the law
1) Carry out our legal obligations, including laws, regulations, agreement, or policies
which are being enforced and prescribed by any government agency, law enforcement agency, or public authority, as well as disputes with supervisory authorities or the insurance sector, as well as to comply with the PDPA.
2) Corporate / support, by Us or on Our behalf, law enforcement or investigations
conducted by the police or any government / supervisory agencies in Thailand; make reports on by-laws; carry our duties imposed by laws or agreements amongst government agencies in the Kingdom of Thailand or others, or by competent orders or the by-laws of government agencies or authorities.
4. It is necessary to exercise and undertake any proceedings in relation to our legal claims.
We may need to process the Personal Data for the establishment, exercising, compliance, or defense of our legal claims.
5. Consent (for general Personal Data)
We shall request for your consent to process your personal data for other purposes and/or in a case where Our processing rely on consent base according to applicable law.
You may object when We request to process your Personal Data. In any event, your objection may disable transactions, services, or responses which We shall provide to you.
In the case where the processing of your Personal Data relies on consent, you have the right to withdraw your consent in respect to the processing of your Personal Data at any time through the channels provided herein.
7. Consent (for Sensitive Personal Data)
The processing of Sensitive Personal Data for
1) such as photo for analysis to identity /verifying and binding contract between you and Us
in some circumstances that require your consent according to the applicable laws.
Except where the law prescribes otherwise, by allowing the Company to process the Sensitive Personal Data without consent.
2) Background check
To evaluate the appropriateness and qualification of Our counterparty for a case that We rely on your consent according to applicable law.
3) Security
i.e., your fingerprints, in order to monitor the entering/exiting of our buildings, offices, and other premises for the security of our Company, our Personnel, or any other relevant persons, including Sales Staff.
You may object when We request to process your Personal Data. In any event, your objection may disable transactions, services, or responses which We shall provide to you.
In the case where the processing of your Personal Data relies on consent, you have the right to withdraw your consent in respect to the processing of your Personal Data at any time through the channels provided herein.
5. To whom will your Personal Data be disclosed
We strive to safeguard your Personal Data and to keep it confidential, unless otherwise permissible by law, or if there are necessary grounds which enable the Personal Data to be processed, or other purposes specified above, whereby we may share your Personal Data to the following persons.
Please click to specific details provided below in relation to the processing Personal Data about based on the communication methods, and/or purposes for the communications and transactions between you and us.
1. Our Personnel, and any Business Partner
that provides any management service, data processing, business processes, payment, debt collection, or direct debit, communication, technology, cloud, recruitment, call center, storage, documentation, data logging, document scanning, mailing, printing, courier or messaging, data analysis, marketing, research, business continuity, legal, and other services which are related to our business activities; or arrange, carry out, process, or manage any activities which are related to our products or services for you, including medical expense examinations, or insurance benefits/claim investigations.
2. Other insurers, including reinsurers
3. Association or unions in the insurance industry
4. Other Sources as described herein
5. Law enforcement sectors
This includes committees which are established by virtue of law, government agencies or supervisory authorities, arbitration authorities, or others in Thailand that we, or a group company, are required to disclose data to accordingly, which is: (a) based on legal obligations according to law and/or regulations in Thailand, including any government agencies in a country where a company – which is part of a group company - is located; or (b) based on an agreement or a policy amongst companies in a group company, with supervisory agencies or other related persons.
6. An affiliate or a Company in our group company
7. Our consultant/advisor
This includes professions such as lawyers, medical doctors, auditors, or consultants.
8. A person or entity to which you consented
for Us to disclose your Personal Data
9. A person who has, or will have, transactions with Us
Personal Data about you may be part(s) of the proposal/business selling (if any)
10. A person or entity which is permissible by law
11. Any authorised person who acts as Our Personnel, Sales Representatives and Business partners
To introduce, induce, or direct, arrange, sell, propose, distribute, or provide services which are related to products and/or services that we, or a group company, provides to you, such as reinsurers, fund managers, credit rating agencies, and investigation entities, or other business partners.
12. Policyholder (in the case of group insurance products)
13. Investment consultant and/or Investment planner (in the case of an investment linked to products)
1.Our Personnel, and any Business Partner
that provides any management service, data processing, business processes, payment, debt collection, or direct debit, communication, technology, cloud, recruitment, call center, storage, documentation, data logging, document scanning, mailing, printing, courier or messaging, data analysis, marketing, research, business continuity, legal, and other services which are related to our business activities; or arrange, carry out, process, or manage any activities which are related to our products or services for you, including medical expense examinations, or insurance benefits/claim investigations.
2. Other insurers, including reinsurers
3. Association or unions in the insurance industry
4. Other Sources as described herein
5. Law enforcement sectors
This includes committees which are established by virtue of law, government agencies or supervisory authorities, arbitration authorities, or others in Thailand that we, or a group company, are required to disclose data to accordingly, which is: (a) based on legal obligations according to law and/or regulations in Thailand, including any government agencies in a country where a company – which is part of a group company - is located; or (b) based on an agreement or a policy amongst companies in a group company, with supervisory agencies or other related persons.
6. An affiliate or a Company in our group company
7. Our consultant/advisor
This includes professions such as lawyers, medical doctors, auditors, or consultants.
8. A person or entity to which you consented
for Us to disclose your Personal Data
9. A person who has, or will have, transactions with Us
Personal Data about you may be part(s) of the proposal/business selling (if any)
10. A person or entity which is permissible by law.
11. Sales managers, or line managers
according to Our organisation structure related to distribution channel(s)
1. Our Personnel, and any Business Partner
that provides any management service, data processing, business processes, payment, debt collection, or direct debit, communication, technology, cloud, recruitment, call center, storage, documentation, data logging, document scanning, mailing, printing, courier or messaging, data analysis, marketing, research, business continuity, legal, and other services which are related to our business activities; or arrange, carry out, process, or manage any activities which are related to our products or services for you, including medical expense examinations, or insurance benefits/claim investigations.
2. Other insurers
3. Association or unions in the insurance industry
4. Other Sources as described herein
5. Law enforcement sectors
This includes committees which are established by virtue of law, government agencies or supervisory authorities, arbitration authorities, or others in Thailand that we, or a group company, are required to disclose data to accordingly, which is: (a) based on legal obligations according to law and/or regulations in Thailand, including any government agencies in a country where a company – which is part of a group company - is located; or (b) based on an agreement or a policy amongst companies in a group company, with supervisory agencies or other related persons.
6. An affiliate or a Company in our group company
7. Our consultant/advisor
This includes professions such as lawyers, medical doctors, auditors, or consultants.
8. A person or entity to which you consented
for Us to disclose your Personal Data
9. A person who has, or will have, transactions with Us
Personal Data about you may be part(s) of the proposal/business selling (if any)
10. A person or entity which is permissible by law.
11. Your supervisor(s) Or line mangers
According to Our organisation Structure
1. Our Personnel, and any Business Partner
that provides any management service, data processing, business processes, payment, debt collection, or direct debit, communication, technology, cloud, recruitment, call center, storage, documentation, data logging, document scanning, mailing, printing, courier or messaging, data analysis, marketing, research, business continuity, legal, and other services which are related to our business activities; or arrange, carry out, process, or manage any activities which are related to our products or services for you, including medical expense examinations, or insurance benefits/claim investigations.
2. Other insurers
3. Association or unions in the insurance industry
4. Other Sources as described herein
5. Law enforcement sectors
This includes committees which are established by virtue of law, government agencies or supervisory authorities, arbitration authorities, or others in Thailand that we, or a group company, are required to disclose data to accordingly, which is: (a) based on legal obligations according to law and/or regulations in Thailand, including any government agencies in a country where a company – which is part of a group company - is located; or (b) based on an agreement or a policy amongst companies in a group company, with supervisory agencies or other related persons.
6. An affiliate or a Company in our group company
7. Our consultant/advisor
This includes professions such as lawyers, medical doctors, auditors, or consultants.
8. A person or entity to which you consented
for Us to disclose your Personal Data
9. A person who has, or will have, transactions with Us
Personal Data about you may be part(s) of the proposal/business selling (if any)
10. A person or entity which is permissible by law
6. Personal Data and Cross Broder Transferring
Personal Data about you may be transferred, stored, or processed directly by us; or transferred to the third party or any organizations, as detailed above, which may be located in the Kingdom of Thailand or other country.
Nevertheless, your Personal Data shall be transferred to other locations by adhering to Personal Data protection measures in accordance with the PDPA. In any circumstance, We shall protect Personal Data about you according to applicable laws.
7. Personal Data Safeguards
Insofar as your Personal Data is necessary to achieve the specified purposes, we may continue to retain your Personal Data, but such data shall not be retained for a period which is longer than 10 years from the termination of your relationship with us, or your last contact, except where the Company is entitled to, or has a duty under the applicable law to, retain your Personal Data for a duration that is longer than the specified period.
During the retention of Personal Data about you, We shall implement Personal Data protection measures in accordance with applicable laws.
We also shall have in place proper measures to delete, or destroy, or render unidentifiable Personal Data about you within 2 years after the retention period specified above unless otherwise specified by the law.
8. Data Subject Rights
You shall be entitled to data subject rights according to the laws. We shall proceed your request that is submitted thru the channel determined in section 9 of this Policy.
We may reserve rights to take necessary step to identify you. We also reserve rights to deny your request as appropriate and according to applicable laws.
You shall be able to request your rights specified below according to the Personal Data Protection Act. B.E. 2019, from 1 June 2022 onwards, unless specified otherwise/differently by PDPA/law. In the latter case, you shall be entitled to the data subject rights when the PDPA becomes fully effective.
1. Right to Access
2. Right to Rectification
3. Right to Erasure
4. Right to Objection
5. Right to Data Portability
6. Right to Restrict Processing
7. Right to Withdraw consent
8. Right to file a Complaint
9.Channels for Requesting Data Subject Rights
From 1 June 2022 or when the PDPA becomes fully effective, you may request your rights at https://www.tokiomarinelife.co.th/pdpa
10. Channels for any Inquiries Relating to the Personal Data
Contact for general information
1. Email: CSC@tokiomarinelife.co.th
2. By-Post
Attention: Tokio Marine Life Insurance (Thailand) Public Company Limited
“Customer Service”
1 Empire Tower, 26th Floor, South Sathorn Road, Yannawa
Sathorn, Bangkok 10120 Thailand
Contact Our Data Protection Officer
Email: dpo@tokiomarinelife.co.th
11. Changes to this Policy
We reserve the right to amend, change, modify, or alter this Policy as permitted by the applicable laws. If We make material amendments, changes, modifications, or alterations to this Policy, We shall inform you, and/or seek consent from you, in case where your consent is required by the applicable laws.
12. Effective Date
12. Effective Date
Version: 3.0
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