e-Invoice implementation is a nationwide initiative by the Government of Malaysia to enhance the efficiency of tax administration management and to support the digital economy. An e-Invoice is a digital document which records transactions between TMIM and customers that is validated by Inland Revenue Board of Malaysia (IRB). Click here  for more information on IRB’s e-Invoice.

No, the issuance of e-Invoice is not limited to only transactions within Malaysia. It is also applicable for cross-border transactions.

There will be no changes to your normal invoice issued with the policy. e-Invoice is a new additional invoice document sent to you in the prescribed format by IRB which include your purchases and e-invoice information that TMIM is required to report to IRB. Each e-Invoice contains a reference number assigned by IRB, representing a unique identification of the e-Invoice in the form of a QR code and indicating that the document has been validated by IRB.

Note: The printed QR Code directs you to the MyInvois Portal e-Invoice verification page, and you will not need to submit any personal identifiable information or data. Do not enter any information on unverified pages.

e-Invoices are issued by TMIM for policy purchase by customers from TMIM. Self-billed e-Invoices are issued by TMIM for claims related payments made by TMIM to policyholders/beneficiaries and in other situations prescribed by IRB. 

IRB validated e-Invoices from TMIM will be issued from July 2025 onwards for all e-Invoice related to policies.

Do note that TMIM will only issue e-Invoice(s) if you have provided accurate and complete e-Invoice required information to TMIM. For more information, please refer to Customer e-Invoicing Information Update FAQ (Individual/Non-Individual).

TMIM will issue the e-Invoice only to one of the policyholders. 

Yes, you may continue to claim tax deductions or personal tax relief using existing documentation, such as normal invoices provided by TMIM to substantiate your expenses, until such time the tax legislation has been amended. 

For more information on IRB e-Invoicing, please visit the IRB e-invoice official website.

TMIM requires certain customer personal information specific for e-Invoice issuance, of which, TMIM currently does not collect as part of our onboarding process. To ensure that you receive your e-Invoices, TMIM is conducting an exercise to collect the required additional data from all customers through e-Invoicing Information Update Form.

Customer e-Invoicing Information Update is a data collection exercise to collect additional customer data mandated by IRB, such as Tax Identification Number (TIN), so that e-Invoices can be issued to you.

Individual

• Tax Identification Number (TIN)
   

Non-Individual

• New Business Registration Number (BRN)
• Tax Identification Number (TIN)
• SST Registration Number (if applicable)
• Tourism Tax Registration Number (if applicable)
• IRB MSIC Code

All customers who require e-Invoice must submit their additional information via the e-Invoicing Information Update Form.

Customers are responsible to ensure all information submitted is accurate and complete. 

Yes, TMIM will issue e-Invoice only to customers who have provided the necessary details to TMIM via the e-Invoicing information Update Form.

Customers must ensure that the details submitted are accurate and complete.

Rest assured your personal details will only be collected, recorded, held, used, disclosed and stored (i.e. "process") in accordance with TMIM Group  as well as existing terms and conditions of any account, products, services, facility or agreement that you may have with the relevant TMIM Group entities.

You can submit the e-Invoicing Information Update Form to letusknow@tokiomarine.com.my.

You can still provide your information after your policy was issued. However, you will not receive e-Invoice(s) for transactions completed before you provide your information to TMIM.

TMIM does not accept old NRICs (personal)/ old BRNs (Business) from customers for e-Invoicing issuance. Please update your information via e-Invoice Information Update Form and submit to the nearest TMIM Branch or email us at letusknow@tokiomarine.com.my. Please also ensure that you have updated your new NRIC/new BRN with IRB.

Individual

IRB will validate the ID and TIN based on what is registered in their system. As such, any mismatch of ID registered between TMIM and IRB (e.g., new NRIC registered with IRB vs old NRIC registered with TMIM) will result in rejection by IRB. If rejected by IRB, TMIM will be not able to issue standalone e-Invoices to you.
 

Non-Individual

IRB will validate the ID and TIN based on what is registered in their system. As such, any mismatch of ID registered between TMIM and IRB (e.g., New BRN registered with IRB vs Old BRN registered with TMIM, etc.) will result in rejection by IRB. If rejected by IRB, TMIM will be not able to issue standalone e-Invoices to you.

Yes, non-Malaysians will also be assigned with a TIN if they are registered taxpayers with IRB.

You can check the Tax Identification Number (TIN) allocated by IRB on the front page of your individual tax return or through MyTaxPortal main page or under “e-Daftar” menu.

Otherwise, you may access our webpage for more information on guide to retrieve e-Invoicing information

For Individual TIN (with prefix IG): The numeric character within the TIN remains the same (at a maximum of 14 characters including prefix), e.g., IG56003500070, IG4040080091, IG115002000
 

For Non-Individual TIN (with prefix other than IG):

• For TIN obtained after 1 January 2023, please do not include the additional zero “0” at the back of the TIN (with C96000000XX)
• For TIN obtained before 1 January 2023, please include the additional zero “0” at the back of the TIN number (e.g., C96000000XX0)
• Please note that Non-Individual TIN always ends with zero “0”

Otherwise, you may refer to guide to retrieve e-Invoicing information for more information on Tax Identification Number (TIN)

You can retrieve the Sales & Service Tax (SST) registration number allocated by the Royal Malaysian Customs Department on the Customs MySST Portal.

Otherwise, you may access our webpage for more information on guide to retrieve e-Invoicing information

If you have submitted your e‑Invoicing Information Update Form, you will receive a confirmation from our Customer Service team and will begin receiving e‑invoice notifications for your transactions with TMIM.

If we detected your transactions with TMIM returned with an “Invalid” status from IRB, you are required to update and resubmit your e-Invoicing Information Update Form with the correct and accurate details which must match with your details registered with IRB. The e-Invoicing Information Update Form is assessable, here. 

As a continuous effort for TMIM to comply with the above latest e-invoicing requirements, where your Tax Identification Number (TIN) is required and your TIN Validation Status is invalid, TMIM will take the necessary steps to perform a TIN search through the IRB’s TIN retrieval function and to proceed with submission of standalone e-invoices to IRB if the TIN search is successful.

TIN is validated against your latest ID registered with IRB. The “Invalid” status can be due to mismatch of ID registered with TMIM and IRB (e.g., new NRIC registered with IRB vs old NRIC registered with TMIM). Kindly ensure you update your latest ID with both IRB and TMIM before you resubmit your information in TMIM’s e-Invoicing Information Update Form.

If you’ve purchased several policies with TMIM, you may receive multiple email notifications from TMIM and Inland Revenue Board of Malaysia (IRB).

This happens due to the submission of e-invoices to IRBM is by policy basis and each policy transaction will have a e-invoice.

Customers are fully responsible to ensure that all details submitted to TMIM are complete and accurate to receive e-Invoices from TMIM. TMIM will not be able to issue e-Invoice(s) to you if the information provided is incorrect or incomplete.

Do note that you will not be able to request for e-Invoice(s) for a policy you’ve purchased if TMIM received your correct and accurate information via the e-Invoicing Information Update Form only after the policy has been issued.

No, you will only need to provide your correct and accurate information as registered with IRB in the e-Invoicing Information Update Form once. 

You may edit your information by resubmitting the e-Invoicing Information Update Form.

For Tax Identification Number (TIN) however, you will not be able to update your TIN if the TIN Validation Status is displayed as 'Valid’ i.e., your TIN has been validated and confirmed accurate by IRB.

The email address provided in the e-Invoicing Information Update Form will be used as the primary channel for sending all e-Invoices to the customer.

No. Only one (1) email address per customer for e-Invoice purposes. All e-invoices for your TMIM products will be sent to this single email address.

Not submitting the e-invoicing information will not impact your request for insurance quotations.

Yes. Starting 1 January 2026, TMIM must issue standalone e-Invoices for transactions above RM10,000. If you do not provide your TIN, TMIM will use the general TIN EI00000000010 provided by IRB. However, we can only send the e-Invoice to you if your email address is updated via the e-Invoicing Information Update Form. 

No. This is in accordance with IRB’s requirement. If you need further clarification, you may reach out IRB directly. Please refer to the “Contact Us” page on IRB’s for more information.